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ICT Support Specialist

2 weeks ago

Adelaide, South Australia beBeeCustomerSupport Full time $30,000 - $50,000

We are seeking a customer-focused Service Desk Officer to join our team.

Key Responsibilities:
  • Deliver responsive first-level ICT support and resolve a wide range of technical issues.
  • Manage and document high volumes of service desk calls, ensuring users are informed throughout the process.
  • Escalate incidents as required and follow through to resolution.
  • Provide support for standard desktop applications and approved software.
  • Maintain accurate records using call management and knowledge systems.
  • Contribute to service improvements and performance reporting.
About You:
  • Proven experience in a service desk or IT support environment.
  • Strong communication, organisation, and problem-solving skills.
  • Ability to prioritise, meet deadlines, and work both independently and within a team.
  • Ability to express SLAs and KPIs that were utilised to measure customer output and resolution.
  • Familiarity with desktop applications and basic IT troubleshooting.
  • Experience handling confidential information with discretion.
Benefits:

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