Senior ICT Support Specialist

4 days ago

Adelaide, South Australia beBeeSeniorIctSupport Full time $93,420 - $107,700

Job Summary: We are seeking an experienced Senior ICT Support Specialist to join our team.

The successful candidate will be responsible for delivering high-quality technical services, providing second and third-level support, and offering expert advice on complex issues related to server, network, and peripheral device problems. This role requires a strong understanding of ITIL methodology and experience working with Education-based operating systems and infrastructure.

About the Role:

  • Provide exceptional customer service and technical support to staff, students, and faculty members.
  • Deliver specialized technical services, including troubleshooting, consultancy, and project management.
  • Develop and maintain documentation, procedures, and policies related to ICT infrastructure and systems.
  • Collaborate with other teams and stakeholders to achieve business objectives.

Key Skills and Qualifications:

  • Bachelor's degree in Information Technology or related field.
  • Minimum 5 years of experience in senior technical support roles.
  • Proven track record of delivering high-quality technical services and solutions.
  • Strong knowledge of ITIL methodology and education-based operating systems.
  • Excellent communication and problem-solving skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • Flexible working arrangements.

How to Apply: If you are a motivated and experienced ICT professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].

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