ICT Support Specialist

2 weeks ago

Adelaide, South Australia beBeeTechnical Full time $67,589 - $72,033

Job Overview

The ICT Support Specialist plays a key role in delivering responsive and customer-focused support to IT users across the organisation. This position is responsible for receiving, logging, and resolving service desk incidents and requests, providing Tier 1 and, where appropriate, Tier 2 support for a wide range of technologies.

Key Responsibilities:

  • Receive, log, and resolve service desk incidents and requests
  • Provide Tier 1 and Tier 2 support for court-related technologies
  • Troubleshoot and resolve technical issues efficiently
  • Maintain accurate records of incidents and requests
  • Work closely with other teams to ensure seamless delivery of services

Skills and Qualifications

To be successful in this role, you will need excellent communication skills, attention to detail, and the ability to work under pressure in a dynamic environment. You will also require the ability to troubleshoot and resolve technical issues efficiently, provide clear guidance to users, and maintain accurate records of incidents and requests.

Benefits

This role offers the opportunity to work in a dynamic environment, contributing to the delivery of high-quality services to customers. The successful candidate will have the chance to develop their skills and knowledge, working closely with other teams to ensure seamless delivery of services and continuous improvement of processes.

Other Requirements

The appointment is under the Courts Administration Act 1993. Terms and conditions of employment are governed by the Public Sector Act 2009. Appointment is dependent upon a current National Police Certificate that the employer finds satisfactory. May be required to participate in a roster system between the hours of 8.00 am and 6.00 pm Monday to Friday and/or participate in a roster to provide after-hours on-call services or weekend work.

  • ICT Business Support Specialist

    1 week ago

    Adelaide, South Australia beBeeBusiness Full time $67,589 - $72,233

    **Job Title:**ICT Business Support SpecialistAbout the Role:The ICT Business Support Specialist plays a key role in ensuring the delivery of efficient and effective systems and processes across various departments.Key Responsibilities:Supporting staff through the provision of client-focused solutions, working closely with business units to identify and...

  • Ict Support Office

    2 weeks ago

    Adelaide, South Australia Experis Full time

    Leading Government Client is looking for Senior ICT Support Office / Desktop Support Technician / / Team Leader / IT Manager, APPLY NOWMay be placed into several schools where they will do X number of days at each school throughout the week.**Will need to hold a valid Working with Children Check, they cannot commence work unless they have one.**Will be...

  • ICT Support Specialist

    1 week ago

    Adelaide, South Australia beBeeSkill Full time $67,589 - $72,333

    Role OverviewThe ICT Service Desk Analyst is responsible for delivering timely and effective first-level support services to various customers within the Department.This position involves utilizing request and incident management processes to restore normal service operations, identifying and submitting jobs to relevant teams for resolution, and contributing...

  • Senior ICT Support Specialist

    2 weeks ago

    Adelaide, South Australia beBeeSeniorIctSupport Full time $93,420 - $107,700

    Job Summary: We are seeking an experienced Senior ICT Support Specialist to join our team.The successful candidate will be responsible for delivering high-quality technical services, providing second and third-level support, and offering expert advice on complex issues related to server, network, and peripheral device problems. This role requires a strong...

  • ICT Technical Specialist

    7 days ago

    Adelaide, South Australia beBeeSupport Full time $60,000 - $90,000

    Job Role:The ICT Support Specialist plays a vital role in delivering exceptional technical support to staff and remote users worldwide.

  • Ict Manager

    1 week ago

    Adelaide, South Australia Head Office Full time

    Fast growing dynamic organisation- Work in a collaborative fun and passionate team- Supportive organisation: Flexibility, Career Development, Remuneration and a focus on wellbeing.**What do we do?**Disability living (DLi) was established in 1984, providing long-term accommodation and support services for young adults with disabilities. Since then, we have...

  • Ict Manager

    1 week ago

    Adelaide, South Australia Community Support Incorporated Full time

    **About the role**:We currently have a permanent full-time opportunity for an ICT Manager to join our Community Support team located at WayvilleThe Information and Communications Technology (ICT) Manager is responsible for ensuring technology enables and enhances the organisation's strategic objectives and facilitates all users achieving their operational...

  • ICT Technical Specialist

    1 week ago

    Adelaide, South Australia beBeeInfrastructure Full time $100,000 - $120,000

    Job Title: ICT Technical Specialist Job DescriptionThis role involves providing technical support and infrastructure management to various business units within an internal client environment. The successful candidate will be responsible for performing a range of activities including level 1/2 technical support, server support, backup and troubleshooting.

  • ICT Systems Support Professional

    2 weeks ago

    Adelaide, South Australia beBeeIct Full time $70,000 - $120,000

    Job TitleWe are seeking a proactive and detail-oriented ICT Support Specialist to provide front-line technical support to our staff and systems.This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.Key Responsibilities:Troubleshoot and resolve...

  • Support Specialist

    1 week ago

    Adelaide, South Australia beBeeJudicial Full time $85,790 - $95,513

    Job DescriptionThe ICT Judicial Support Officer plays a pivotal role in ensuring the continuity and efficiency of court operations by delivering high-quality technical support and ICT training to Judiciary and chambers staff, both within and outside the courtroom environment.With a strong focus on service continuity, the role manages support tickets through...