ICT Systems Support Professional

4 days ago

Adelaide, South Australia beBeeIct Full time $70,000 - $120,000
Job Title

We are seeking a proactive and detail-oriented ICT Support Specialist to provide front-line technical support to our staff and systems.

This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.

  • Key Responsibilities:
  • Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Set up and maintain user accounts, permissions, and passwords in accordance with security protocols.
  • Support the rollout of new equipment and systems across the organisation.
  • Document support requests, issues, and resolutions using a ticketing system.
  • Maintain asset registers for IT hardware and software.
  • Provide basic training and guidance to staff on the use of ICT systems.
  • Elevate complex issues to senior IT staff or external providers when necessary.
  • Requirements:
  • Certificate IV or higher in Information Technology or related field.
  • 1+ year of experience in an ICT support or helpdesk environment preferred.
  • Strong troubleshooting skills and ability to work through problems methodically.
  • Familiarity with Windows OS, Microsoft 365, and basic networking concepts.
  • Knowledge of remote desktop tools and ticketing systems.
  • Excellent communication and interpersonal skills.
  • Ability to prioritise tasks and manage time effectively.
  • Desirable:
  • Experience with Active Directory, Group Policy, or cloud platforms.
  • ITIL Foundation or similar certification.

As a successful candidate, you will be expected to demonstrate a strong understanding of ICT systems and technologies, as well as excellent communication and interpersonal skills. The ideal candidate will possess a certificate IV or higher in Information Technology or a related field and have at least one year of experience in an ICT support or helpdesk environment. If you enjoy problem-solving and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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