Business Retail Leadership Position

3 days ago

Shire Of Carnarvon, Australia beBeeManager Full time $60,000 - $80,000

Retail Operations Manager Role Overview

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Key Responsibilities:

  • Operate in compliance with established policies, procedures, and regulatory requirements to ensure high-quality food preparation.
  • Promote exceptional customer service through proactive engagement, efficient order processing, and timely resolution of customer concerns.
  • Maintain rigorous standards of cleanliness and sanitation across all operational areas, documenting temperature logs and adherence records.
  • Demonstrate adaptability by performing multiple tasks during peak periods, encompassing food assembly, packaging, drive-thru services, and point-of-sale transactions.
  • Sustain a high level of professionalism, productivity, and attention to detail in daily duties.
  • Provide frontline leadership during assigned shifts, ensuring procedural adherence, team coordination, and seamless service delivery.
  • Foster ongoing staff development through mentorship, performance coaching, and best practice dissemination.
  • Monitor and optimize shift-level performance metrics, including transaction volume, average sale value, and customer satisfaction benchmarks.
  • Address escalated customer issues, technical disruptions, or staffing contingencies with sound judgment and accountability.
  • Maintain strict adherence to occupational health and safety protocols, brand quality standards, and internal audit requirements.
  • Conduct routine inventory checks and stock assessments to ensure product availability and minimize waste.

Requirements:

  • Hold a Diploma or higher in Business or Hospitality Management, or related field.
  • A minimum of 1 year of relevant work experience (Australian experience preferred).
  • Be available to work weekends and holidays as needed.
  • Possess excellent communication and interpersonal abilities.
  • Have the capacity to operate effectively both autonomously and as part of a team.
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