Cattle Industry Customer Advocate

3 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time
Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to lead the end-to-end customer journey for our IVF services in Australia, with seasonal support across New Zealand.

  • Be the primary point of contact for all customer communications from booking through to embryo reporting and feedback.
  • Ensure customers are fully informed and confident about the IVF process, timeline, and mutual expectations for successful outcomes.
  • Own pre, during, and post-OPU follow-ups including data collection, rebooking discussions, and satisfaction checks.

The ideal candidate will have proven success in customer success, service, or coordination role, with excellent verbal and written communication skills, and the ability to build strong, empathetic relationships based on trust, transparency, and responsiveness.

Key Responsibilities:
  1. Customer Journey & Experience Ownership: Be the face of the customer internally, ensuring they feel heard, informed, and supported at every touchpoint.
  2. Cross-Functional Coordination: Coordinate across internal teams (Lab, Ops, Finance, Commercial) to ensure clarity, context, and alignment around each customer.
  3. Drive Process Discipline: Use tools like HubSpot CRM and Vytelle.io for tracking leads, interactions, and service tickets.
  4. Regional Support: Lead customer coordination for Australia, and support New Zealand teams during peak IVF periods.
Requirements:
  • Proven success in customer support role
  • Excellent verbal and written communication skills
  • Ability to travel occasionally as required
Preferred Qualifications:
  • Knowledge of bovine reproduction, IVF, and cattle industry
  • Experience working with agricultural/life sciences organisations

This is an equal opportunity employer. We welcome applications from all qualified individuals.

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