Test Administrator
2 weeks ago
Pearson VUE is the global leader in delivering high-stakes exams to professionals and industries through its worldwide network of test centres and partnerships. Our mission is to empower millions of people to obtain their certifications and licences in almost every industry, helping them make progress in their lives and advance their careers.
We are now hiring a Casual Test Administrator to join our team at our test centre. As a Test Administrator, you will be responsible for providing exceptional customer service and maintaining a secure exam delivery environment.
Your key responsibilities will include:
- Complying with all testing procedures and strictly adhering to company policies
- Checking and verifying candidates' identification against test registration and assisting them in setting up for the test
- Explaining the exam procedures and proctoring/invigilating candidates during testing
- Troubleshooting with internal departments to fix any technical issues
- Escalating any policy breaches immediately to the relevant business personnel
- Completing light housekeeping duties, such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination
To be successful in the position, you will have:
- A high school diploma or equivalent
- Preferably, a minimum of 1-year customer service experience
- Highly desirable experience in proctoring or invigilating exams
- Begun to intermediate experience in Microsoft Office (Word, Excel, and Outlook)
- The ability to sit for long periods of time and to bend and lift up to 10 kilograms independently
- Comfort in a quiet testing environment, with the ability to hear soft voices and see details from a distance
We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work.
Pearson is one of the 10 most innovative education companies of 2022. At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets.
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