
Sales and Customer Service Manager
1 day ago
We are seeking a highly skilled Sales and Customer Service Manager to join our team. The ideal candidate will have a proven track record of delivering sales targets and providing exceptional customer service.
Key Responsibilities:
- Quoting, booking and invoicing cruise bookings and packages
- Ensure that key performance indicators (KPIs) are met or exceeded, meeting and surpassing monthly sales targets
- Support and handle walk-in, email & telephone enquiries efficiently and accurately
- Maximise sales opportunities by upselling & cross-selling
- Monitor and action all relevant mailboxes daily
- Maintain accurate and comprehensive product information to deliver and generate sales
Required Skills and Qualifications:
- Proven experience working in a customer service environment and achieving sales targets
- Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
- GDS experience
- Exceptional focus on details, adept problem-solving skills, and ability to thrive under pressure
- Ambitious, highly motivated, and proficient in organizing tasks efficiently
Culture and Benefits:
- Inclusive company culture with opportunities for growth and development
- Diverse and equal opportunity employer
- Access to learning and development pathways
- Prioritisation of promoting talent from within
Our Team:
Our team is dedicated to delivering exceptional customer experiences and driving business growth. We are passionate about developing our employees and creating a positive work environment.
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