Sales and Customer Service Manager

1 day ago


Sunshine Coast, Australia beBeeCustomerService Full time $58,000 - $82,000
Job Description:

We are seeking a highly skilled Sales and Customer Service Manager to join our team. The ideal candidate will have a proven track record of delivering sales targets and providing exceptional customer service.


Key Responsibilities:
  • Quoting, booking and invoicing cruise bookings and packages
  • Ensure that key performance indicators (KPIs) are met or exceeded, meeting and surpassing monthly sales targets
  • Support and handle walk-in, email & telephone enquiries efficiently and accurately
  • Maximise sales opportunities by upselling & cross-selling
  • Monitor and action all relevant mailboxes daily
  • Maintain accurate and comprehensive product information to deliver and generate sales

Required Skills and Qualifications:
  • Proven experience working in a customer service environment and achieving sales targets
  • Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
  • GDS experience
  • Exceptional focus on details, adept problem-solving skills, and ability to thrive under pressure
  • Ambitious, highly motivated, and proficient in organizing tasks efficiently

Culture and Benefits:
  • Inclusive company culture with opportunities for growth and development
  • Diverse and equal opportunity employer
  • Access to learning and development pathways
  • Prioritisation of promoting talent from within

Our Team:

Our team is dedicated to delivering exceptional customer experiences and driving business growth. We are passionate about developing our employees and creating a positive work environment.



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