Aged Care Coordinator
3 weeks ago
About Us:
At Just Better Care, we're dedicated to providing high-quality in-home aged care and disability support services that empower individuals to live independently. With over 15 years of experience, our compassionate and experienced team is committed to delivering exceptional care that meets the unique needs of each customer.
The Role:
This is a permanent full-time position, 5 days a week, where you'll play a vital role in coordinating the delivery of services to our customers. As a Coordinator, you'll be responsible for liaising with package or case managers and customers to ensure services are provided in accordance with their assessed needs and support professionals' availability.
Duties and Responsibilities:
- Develop and manage customer service schedules, including service planning, confirmation, and short notice placements and cancellations
- Prepare and transmit schedules for customer services to Community Support Professionals
- Arrange replacement staff to cover planned or unplanned absences and shift changes
- Provide coaching, supervision, support, and direction to Community Support Professionals to ensure quality service is provided to people they support
- Monitor the implementation of individualized plans for customers
- Verify allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
- Maintain and update data in company information systems
- Meet the specified standards for the delivery of quality in-home care and support services
About You:
- Caring, compassionate, and friendly
- Demonstrated high-level verbal and written communication skills, including familiarity with, and confidence in using, the Microsoft Suite
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