Aged Care Coordinator

1 week ago


Townsville, Queensland, Australia Just Better Care Full time

About Us:

At Just Better Care, we're dedicated to providing exceptional in-home aged care and disability support services that empower individuals to live independently and thrive in their communities.

The Role:

We're seeking a skilled and compassionate Aged Care Coordinator to join our team. As a key member of our operations team, you'll play a vital role in ensuring the delivery of high-quality services to our customers.

Key Responsibilities:

  • Develop and manage customer service schedules, ensuring seamless coordination of services and support professionals.
  • Prepare and transmit schedules to Community Support Professionals, ensuring timely and accurate communication.
  • Provide coaching, supervision, and support to Community Support Professionals to ensure exceptional service delivery.
  • Monitor the implementation of individualized plans for customers, ensuring their needs are met and exceeded.
  • Verify allocation of Community Support Professionals against customer service schedules, ensuring accurate timesheet data processing.
  • Maintain and update data in company information systems, ensuring seamless operations and compliance.

About You:

  • You're a caring, compassionate, and friendly individual with excellent verbal and written communication skills.
  • You're confident in using the Microsoft Suite and have a strong understanding of customer service principles.

What We Offer:

As a valued member of our team, you'll enjoy a dynamic and supportive work environment, opportunities for professional growth and development, and the satisfaction of making a real difference in the lives of our customers.



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