Customer Service Team Leader

7 days ago

Perth, Western Australia Talent Right Full time

Talent Right is committed to excellence in customer satisfaction and business growth in the Business Desking & Seating Systems industry.

The estimated salary for this position is $80,000 - $120,000 per annum, depending on experience.

Job Description

Sales / Customer Service Team Leadership:

  • Lead and motivate a team of sales and customer service representatives specializing in Business Desking & Seating Systems.
  • Provide coaching, guidance, and support to team members to achieve sales targets and deliver outstanding customer service in this product category.

Scheduling Estimators and Quotation Preparation:

  • Coordinate and schedule estimators to conduct assessments and gather necessary information for quotation
  • Prepare accurate and comprehensive quotations based on customer requirements and assessment findings.
  • Present quotations to customers in a clear and persuasive manner, addressing any inquiries and concerns

Quotation Follow-Up and Order Securing:

  • Proactively follow up on quotations to understand customer needs and concerns.
  • Negotiate terms, pricing, and finalize orders to secure contracts and drive revenue growth.
  • Maintain a systematic approach to quotation tracking and order fulfillment for successful project delivery and customer satisfaction

Facilitation of Project Handovers to Operations:

  • Coordinate project handovers to the operations team for projects
  • Provide comprehensive project briefings and documentation
  • Collaborate with cross-functional teams to guarantee successful project delivery and customer satisfaction

Requirements

Qualifications and Requirements:

  • Proven experience in sales and customer service
  • Strong organizational and multitasking skills to effectively manage scheduling, quotations, and project handovers
  • Excellent communication and negotiation skills to build rapport with customers and secure orders
  • Proficient in relevant software applications (e.g., CRM systems, MS Office) for quotation preparation and tracking
  • Ability to lead and inspire a team to achieve targets and uphold a high standard of customer service

Benefits

Talent Right offers a competitive compensation package, including an estimated salary of $80,000 - $120,000 per annum, depending on experience. We prioritize work-life balance and provide opportunities for professional growth and development.

  • Customer Service Team Leader

    1 month ago

    Perth, Western Australia Talent Right Full time

    Customer Service Team LeaderAre you a dynamic and driven individual with a passion for customer service and leadership? We're seeking a talented Customer Service Team Leader to join our team at BDSS, focusing on our Business Desking & Seating Systems division.As a leader in this sector, you will drive sales, ensure exceptional customer service, and lead a...

  • Customer Service Team Leader

    2 months ago

    Perth, Western Australia Talent Right Full time

    Customer Service Team LeaderWe are seeking a highly motivated and experienced Customer Service Team Leader to join our team at BDSS. As a key member of our Business Desking & Seating Systems division, you will be responsible for driving sales, ensuring exceptional customer service, and leading a dedicated team.Key Responsibilities:Sales and Customer Service...

  • Customer Service Team Leader

    1 week ago

    Perth, Western Australia Talent Right Full time

    Customer Service and Sales Leadership JobAre you a dynamic and driven individual with a passion for customer service and leadership? At Talent Right, we're seeking a Customer Service Team Leader to join our team and play a key role in our Business Desking & Seating Systems division.Key Responsibilities:Sales and Customer Service Team Leadership:Lead and...

  • Customer Service Leader

    1 week ago

    Perth, Western Australia Marriott Full time

    Job DescriptionThe Marriott International organization is seeking a highly skilled and experienced Customer Service Leader to support property operations and guest relations needs in a dynamic environment.Key Responsibilities:Maintain strong working relationships with all departments to ensure seamless property operations and goal achievement.Communicate...

  • Customer Service Team Leader: Clinical Operations Manager

    1 week ago

    Perth, Western Australia Qscan Radiologic Clinics Full time

    At Qscan Radiology Clinics, we are seeking an experienced leader to join our team as the Customer Service Team Leader in Wembley. This is a permanent full-time position, working Monday to Friday during business/daytime hours.Key Responsibilities:Oversee daily operations and supervision of our clerical team, including rostering.Foster team recognition,...

  • Customer Experience Team Leader

    4 weeks ago

    Perth, Western Australia ABN Group Full time

    About ABN GroupWe're a leader in the building, property, and finance industries, making homeownership a reality for thousands across Australia. We've built over 90,000 homes and provided financial solutions to over 40,000 people.Our dynamic and collaborative culture values innovation, passion, and excellence. We offer in-house discounts, flexibility, career...

  • Customer Service Team Lead

    3 days ago

    Perth, Western Australia Qscan Radiologic Clinics Full time

    We are seeking an experienced leader to join our team in Wembley as the Customer Service Team Leader. This is a permanent full-time position, working Monday to Friday during business hours.About the OpportunityThis role involves managing and supervising a large team of clerical staff, providing support to patients, medical imaging professionals, and...

  • Sales and Customer Service Leader

    2 weeks ago

    Perth, Western Australia Bed Bath N' Table AU Full time

    About UsBED BATH N' TABLE AU is a 100% Australian owned family run business dedicated to helping our customers create their dream home. With over 180 stores across Australia and key locations in New Zealand and Singapore, our team of driven and inspired individuals are part of an exciting journey to become a full home lifestyle destination.Our BenefitsA...

  • Technology Service Desk Team Leader

    4 weeks ago

    Perth, Western Australia Bunnings Full time

    About BunningsBunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand, catering to consumer and commercial customers through a network of stores, trade centres, and online platforms.The RoleWe are seeking an experienced Technology Service Desk Team Leader to join our Bunnings Technology Team. As the Technology...

  • Customer Service Team Lead

    2 weeks ago

    Perth, Western Australia Qscan Radiologic Clinics Full time

    About the RoleWe are seeking an experienced Customer Service Team Leader to join our team in Wembley. In this position, you will be responsible for leading a large team of clerical staff and providing support to our patients, medical imaging professionals, and referrers.Key ResponsibilitiesTeam Management: Oversee daily operations and supervision of our...

  • Senior Team Leader

    4 weeks ago

    Perth, Western Australia Kincare Full time

    About the role:We are seeking a highly skilled Team Leader to support and develop a team of passionate community workers who provide in-home care services to the elderly in Perth and regional areas.As a Team Leader, you will provide coaching, ongoing support, and direction to a geographically dispersed team, aiming to achieve exceptional customer service....

  • Customer Service Representative

    5 days ago

    Perth, Western Australia Accor Full time

    Novotel Perth Langley, a leading hotel in the heart of Perth CBD, is seeking a skilled Customer Service Representative to join our close-knit Reservations Team.About UsWe are Accor, a global leader in hospitality with hundreds of properties worldwide. Our mission is to provide exceptional guest experiences and foster a culture of inclusivity and...

  • Team Leader Role for Service Excellence

    3 weeks ago

    Perth, Western Australia Myer Full time

    Job SummaryMyer is seeking a skilled Team Leader to join our Service and Selling team in Perth. As a key member of our leadership team, you will play a vital role in delivering exceptional customer experiences and achieving sales targets.Key Responsibilities:Coach and develop Service and Selling team members to provide outstanding customer serviceSupport...

  • Customer Service Team Ambassador

    7 days ago

    Perth, Western Australia Woolworths Group Full time

    About UsAt Woolworths Group, we're all about delivering an exceptional shopping experience to our customers.We're a team-first company that values flexibility, inclusivity, and growth opportunities for our team members.We're proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of...

  • Customer Service Team Member

    4 weeks ago

    Perth, Western Australia Woolworths Group Full time

    Customer Service Team MemberBe it the checkout or customer service desk, you're all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries, we are...

  • Butcher Team Leader

    4 weeks ago

    Perth, Western Australia Retailworld Resourcing Full time

    **Unlock Your Potential as a Retail Butchery Leader**We're seeking an experienced Butcher Team Leader to join our dynamic retail team in East Fremantle. As a key member of our butchery team, you'll be responsible for leading a high-performing team to deliver exceptional customer service and drive sales growth.**Key Responsibilities:**Lead and motivate a team...

  • Customer Service Leader

    2 weeks ago

    Perth, Western Australia Bed Bath N' Table AU Full time

    About UsBed Bath N' Table AU is an Australian owned family run business with a passion for helping customers create their dream home. With over 180 stores across Australia and key locations in New Zealand and Singapore, our team of driven and inspired people are at the heart of our journey to become a full home lifestyle destination.We offer a roster...

  • Customer Service Team Member

    4 weeks ago

    Perth, Western Australia Woolworths Group Full time

    Customer Service Team MemberAt Woolworths Group, we're looking for individuals who share our passion for delivering exceptional customer experiences. As a Customer Service Team Member, you'll be the face of our brand, working closely with customers to understand their needs and provide tailored solutions.About the RoleThis is a fantastic opportunity to join...

  • Customer Service Team Associate

    2 weeks ago

    Perth, Western Australia Woolworths Group Full time

    About the RoleWe're looking for a talented Customer Service Team Member to join our team at Woolworths Supermarkets. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities• Provide excellent customer service and support to customers in a fast-paced...

  • Service Technician Leader

    7 days ago

    Perth, Western Australia TechnipFMC Full time

    Join TechnipFMC, a global leader in the energy industry, and take on a rewarding career as a Service Technician Leader.We are committed to driving real change and building a sustainable future through innovation and collaboration. As part of our team, you will be valued for your unique skills and perspectives.About the RoleThe Service Technician Leader will...