Learning and Quality Enhancement Specialist

7 days ago

Adelaide, South Australia beBeeQuality Full time $90,000 - $120,000

Job Overview

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The Quality and Learning Specialist plays a pivotal role in enhancing the learning and quality frameworks within the Operations team. This hands-on role encompasses quality assurance, training design and delivery, and ongoing enhancement of quality processes, knowledge management, and training strategies to support a high-performing team.

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  • Key Responsibilities:

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    • Quality Management:

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      • Analysis of quality results identifies trends, informs process improvements, and enhances customer experience.">
      • Proactive identification of patterns in quality assurance results provides actionable feedback and recommendations for improvement.">
      • Conducts and leads calibration sessions with relevant stakeholders to ensure consistent quality standards.">
      • Prepares and circulates quality reports to key stakeholders, highlighting performance insights and areas for focus.">
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    • Training and Development:

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      • Maintains the Learning Management System (LMS), ensuring content is accurate and up-to-date.">
      • Supports team leaders in executing training and coaching plans that align with the vision of building the best possible team.">
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  • About You:

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    To be successful in this role, you should have:

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    • 5+ years of Operations quality assurance or learning/development experience (preferably in banking or financial services).">
    • In-depth knowledge of operations and customer service principles, practices, and processes.">
    • Knowledge of learning management systems (LMS) customer service software, databases, and CRM tools.">
    • Outstanding written and verbal communication skills, with the ability to convey complex ideas clearly.">
    • Strong understanding of coaching practices and techniques, with a focus on skill-building and performance improvement.">
    • High attention to detail to ensure accuracy in reporting, documentation, and quality reviews.">
    • Excellent interpersonal skills; able to build rapport, develop, and engage team members.">
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  • What We Offer:

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    We offer a culture of innovation and entrepreneurship, flexible working arrangements, volunteer and study leave, monthly social events, office snacks, company Townhalls, and D&I initiatives and events to help you connect with your colleagues.

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    Our team is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities.

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