Elevate Customer Satisfaction as a Service Delivery Leader

2 weeks ago

Picton, New South Wales, Australia beBeeCustomerExperience Full time $120,000 - $150,000
Customer Experience Manager

This leadership role oversees a team that drives customer satisfaction and engagement across the organization. The ideal candidate will be data-driven, innovative, and experienced in service management.

The successful applicant will have a degree in a relevant field, extensive experience in service areas of responsibility, and exceptional communication skills. They will also have a proven track record of delivering high-quality results, managing resources, and leading staff through change.

This exciting management role involves leading the customer experience team to deliver excellent customer satisfaction, build meaningful connections, and drive engagement across all sections of the council. Reporting to Direction Shire Connections, you will bring your ideas, energy, and customer-first mindset to provide ongoing leadership, strategic direction, management, and coordination.

Key Responsibilities:
  1. Lead the customer experience team to deliver excellent customer satisfaction and build meaningful connections
  2. Develop and implement strategies to drive engagement across all sections of the organization
  3. Manage resources and achieve project objectives
  4. Provide ongoing leadership, strategic direction, management, and coordination to the team
Requirements:
  • Degree in a relevant field
  • Extensive experience in service areas of responsibility
  • Exceptional communication skills
  • Proven track record of delivering high-quality results
  • Able to manage resources
  • Leadership experience in customer-facing roles
What We Offer:

We offer a positive and supportive work environment, opportunities for growth and development, and a range of benefits to support and reward our workforce. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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