Senior Leader Customer Experience

6 days ago

Picton, New South Wales, Australia beBeeManager Full time $120,000 - $180,000
Customer Engagement and Experience Manager Opportunity

This is a key leadership role that oversees the Customer Engagement and Experience Team, driving customer satisfaction and engagement across all Council sections. Reporting to Direction Shire Connections, you will bring your ideas, energy, and a customer-first mindset in providing ongoing leadership, strategic direction, management, and coordination.

To succeed in this position, you will meet the following criteria:

  • You have a degree level qualification in a relevant field and extensive demonstrated experience in service areas of responsibility.
  • Extensive demonstrated experience in service areas of responsibility.
  • Demonstrated significant people leadership experience including leading staff through change, enabling high performance, and achieving results.
  • Ability to contribute to the establishment of long-term customer service programs, plans, and initiatives which aim to improve service levels and ensure standards are met by staff under their control.
  • Demonstrated exceptional communication and interpersonal skills with the ability to effectively communicate and influence at all organisational levels and external stakeholders and agencies.
  • Demonstrated experience in developing and enhancing team capabilities and performance.
  • High level of strategic planning and project management skills with a proven track record of delivering high quality results in line with project budget and timeframes.
Desirable Requirements
  • Post Graduate Qualifications
  • Class C Drivers Licence
Benefits of Joining Our Organisation

Our organisation offers a positive and supportive work environment, providing a variety of benefits to support, reward, and actively engage our workforce including:

  • Growth Learning Program
  • STAR Reward and Recognition program
  • Educational Assistance Program
  • Health and Wellbeing programs
  • Employee Assistance Program
About This Role

We seek an experienced leader who can drive our Customer Engagement and Experience Team forward. If you're driven by data, inspired by innovation, and ready to lead teams that thrive with every customer touchpoint, this is the opportunity for you.

This role requires strong leadership and communication skills, with the ability to inspire and motivate a team to deliver exceptional results. You will be responsible for managing the day-to-day operations of the team, as well as contributing to the development of long-term strategies and plans.

The ideal candidate will have a proven track record of success in a similar role, with a strong understanding of customer engagement and experience principles. They will also possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and external stakeholders.

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