Drive Customer Satisfaction as Senior Manager

7 days ago

Picton, New South Wales, Australia beBeeCustomerService Full time $120,000 - $140,000
Job Summary

This is a senior management role that oversees the Customer Engagement and Experience team. The primary objective is to drive customer satisfaction, build meaningful connections, and enhance engagement across various sections of the organization.

About The Opportunity

The ideal candidate will be driven by data, inspired by innovation, and ready to lead high-performing teams through every customer touchpoint.

Main Responsibilities
  • Lead the Customer Engagement and Experience team in delivering exceptional customer experiences.
  • Develop and enhance team capabilities and performance.
  • Contribute to the establishment of long-term customer service programs, plans, and initiatives.
Requirements
  • Degree level qualification in a relevant field and extensive demonstrated experience in service areas of responsibility.
  • Extensive demonstrated experience in leading staff through change, enabling high performance, and achieving results.
  • Exceptional communication and interpersonal skills with the ability to effectively communicate and influence at all organizational levels and external stakeholders.
Benefits

This role offers a unique opportunity to make a lasting impact on customer satisfaction and drive business growth. As a key member of the leadership team, you will have the chance to shape the future of our organization and contribute to its continued success.

What We Offer

We offer a competitive compensation package, excellent career development opportunities, and a dynamic work environment that supports collaboration and innovation. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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