Key Operations Leader

2 weeks ago

Canberra, ACT, Australia Canon Full time
About the Role

We are looking for a talented Key Operations Leader to join Canon Business Services’ Technology Centre (CTC) located in Canberra. This innovative mail, digitisation, data capture and print hub has a great culture in a high-paced and rewarding environment. Reporting to the State Service Delivery Manager, you will be responsible for the day-to-day operation of the Technology Centre and associated business within Canon Business Services. This role will require a strong process improvement eye and well-versed people leadership skills.

Main Duties

  • Strategically manage all aspects of the operational centre service to the client/s, ensuring contractual and service level agreements are achieved
  • Provide management and direction to the team and promote reward, recognition, and feedback throughout the Technology Centre
  • Recruit and retain a strong team, ensuring direct reports understand the expectations of their role
  • Manage daily productivity across site through real-time, daily and monthly reporting tools
  • Ensure client revenue and other financial budgets are met and monitored on a monthly basis
  • Identify trends and develop and implement opportunities for process improvement and cost reduction within the Technology Centre
  • Develop an understanding of the client’s business and form relationships in order to generate additional revenue
  • Assist Sales and Marketing to identify, investigate and scope service extension opportunities and additional work requests to achieve growth objectives
  • Ensure that Canon Business Services’ Workplace Health & Safety policies and procedures are followed throughout the Technology Centre

Key Requirements

  • Strong people management skills inclusive of building and leading teams
  • Experience in leading a high-performing operational team
  • Excellent written and verbal communication skills
  • Six Sigma/LEAN qualification desirable
  • Understanding cost reporting

In return, we offer the stability of a highly regarded global brand committed to investing in its people and platforms.

Benefits

  • Receive discounted Canon products from the staff Canon store
  • On-the-job-training and learning
  • Birthday Leave
  • Additional leave during year-end shutdown (Canon Day Leave)

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