Support Specialist

3 days ago

Gold Coast, Queensland, Australia beBeeAdministrative Full time $21,760 - $38,260
Administrative Support Specialist

We are seeking highly skilled and organized individuals to fill the role of Administrative Support Specialist. In this position, you will play a vital role in maintaining the smooth operation of our office by efficiently managing administrative tasks, bookings, enquiries and interacting with students and instructors.

  • Key Responsibilities:
  • 1. Student Interaction
  • - Greet and assist students, parents and instructors in a friendly and professional manner. Address inquiries, provide information about courses, pricing and schedules, and guide students through the enrolment process.
  • 2. Scheduling and Coordination
  • - Organise and coordinate driving lessons, classroom sessions and road test appointments based on student availability and instructor schedules. Ensure timely communication of appointments to all parties involved.
  • 3. Documentation
  • - Maintain accurate and up-to-date student records, attendance records and financial transactions. Prepare necessary reports for management as required.
  • 4. Payment Processing
  • - Handle payment processing, issue receipts and manage billing inquiries. Collaborate with the finance department to ensure accurate financial records.
  • 5. Supplies and Inventory
  • - Manage inventory of office supplies, training materials and other resources. Place orders as needed to ensure a well-stocked and organised office environment.
  • 6. Filing and Record Keeping
  • - Maintain organized filing systems for various documents, contracts and agreements. Ensure compliance with data protection regulations and confidentiality protocols.
  • 7. Communication
  • - Effectively communicate with instructors, students and parents regarding schedules, updates and any changes to classes or appointments. Handle inquiries and concerns in a professional and timely manner.
  • 8. Office Maintenance
  • - Maintain the overall cleanliness and organisation of the office space, creating a welcoming atmosphere for students and staff.
Requirements
  • Qualifications:
  • - Previous experience in administrative roles, preferably in a customer-facing or education-related setting.
  • - Strong communication skills, both verbal and written, with an excellent telephone manner.
  • - Exceptional organisational skills and attention to detail.
  • - Ability to multitask and handle various responsibilities simultaneously.
  • - Customer-focused attitude and the ability to remain patient and composed in fast-paced situations.
  • - Familiarity with the driving school industry or a willingness to learn about it.

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