Senior Transformation Consultant

2 weeks ago

Sydney, New South Wales, Australia beBeeContactCenter Full time $150,000 - $200,000
Transformation Leader

  • Oversee the strategic development and implementation of end-to-end Contact Center solutions.
  • Drive entire lifecycle of people planning, go-to-market strategy and delivery.
  • Promote innovation by designing and rolling out new sub-offerings with market potential.
  • Represent the organization in industry events and drive business objectives.

A seasoned professional in contact center transformation will utilize expertise to envision a future-driven Contact Center. Leveraging strong knowledge of the Contact Center ecosystem and key capabilities, they will deliver impactful transformation programs that drive value.

The ideal candidate possesses:

  • 10+ years of experience in senior roles in Contact Center transformation.
  • Strong understanding of Contact Center business processes (60%) and technology (40%).
  • Experience with CRM systems like Salesforce or Microsoft, preferably with service management implementation at Contact Center level.
  • Preferably experienced with Genesys, Avaya, or AWS connect with conversational AI implementation.

Collaborate with cross-functional teams to deliver best-practice solutions and enhance skills within a dynamic consulting environment.

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