Senior Complaints Resolution Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $123,000

At MYOB, we believe in the power of resolution. We're committed to helping businesses thrive and making a positive impact on the lives of our customers.

The Customer Resolutions Team is at the forefront of this mission. They work tirelessly to resolve individual complaints and identify opportunities for systemic improvements, always striving to deliver exceptional service and exceed customer expectations.

As a key member of this team, the Customer Resolution Manager plays a vital role in leading and guiding their colleagues to achieve these goals. With strong leadership skills and a deep understanding of stakeholder management, they will be able to build trust with internal and external customers, analyze trends and data to inform decision-making, and develop innovative solutions to drive business growth.

About You

- A proven leader with experience in managing diverse teams and driving results through effective communication and collaboration
- Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed recommendations
- Strong storytelling abilities, with the capacity to bring data to life and convey its significance to stakeholders
- Exceptional written and verbal communication skills, with the ability to craft compelling narratives and presentations that engage and inspire audiences
- Knowledge and experience with complaint management frameworks, including policies and procedures related to internal dispute resolution and external complaints handling

Our Culture & Benefits

At MYOB, we value diversity, equity, and inclusion. We believe that everyone deserves an equal opportunity to succeed and grow, regardless of their background or identity. Our commitment to creating a welcoming and inclusive workplace culture has earned us recognition as a Circle Back Initiative Employer, where we prioritize responding to every applicant and fostering a community that values difference and celebrates uniqueness.

We offer a range of benefits to support your wellbeing, including flexible working arrangements, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more. Join us and discover a workplace that truly puts people first, where you can grow, learn, and thrive in a supportive and inclusive environment.

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