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Coordinating Specialist

3 weeks ago

Sydney, New South Wales, Australia beBeeGuestExperience Full time $60,000 - $90,000
About the Role

We are seeking a skilled Coordinating Specialist to join our team.

This role will play a vital part in ensuring seamless guest experiences at our establishment.

  • The successful candidate will coordinate daily operations of the bell desk, providing timely and efficient service.
  • They will act as the primary liaison between Front Office, Concierge, Valet, and Housekeeping to facilitate smooth guest movement throughout the hotel.
  • Responsibilities will include responding promptly to guest requests, such as luggage assistance, transportation arrangements, and special amenities.
  • Additionally, they will oversee the storage and retrieval of guest luggage, parcels, and lost & found items.
  • Maintaining accurate records of all guest interactions and departmental activities will be crucial.
  • They will ensure that all team members are briefed on VIP arrivals, group movements, and special guest preferences.
  • Supporting the onboarding and ongoing training of bell desk and door staff will also be an important aspect of this role.
  • The ideal candidate will handle guest concerns with professionalism and escalate issues when necessary.
  • Furthermore, they will uphold safety, cleanliness, and presentation standards in lobby and entry areas.
About Us

We strive to create exceptional experiences for our guests, residents, and partners by recognizing familiar faces, welcoming new ones, and treating everyone we meet with genuine heart.

We believe in creating lasting impressions through true connections with the people and world around us.

This is an opportunity to join a collective of individuals who share a commitment to delivering luxury services with genuine heart.