Service Coordinator

3 weeks ago


Eagle Farm, Queensland, Australia MCT Group Full time
About the Role

We are seeking an experienced and reliable Service and Warranty Coordinator to join our dedicated team at MCT Group.

This is an outstanding opportunity to work with a highly successful business and contribute to delivering exceptional customer service.

The ideal candidate will have a strong background in the retail automotive industry, with a proven track record of providing great customer service and experience in a Service Advisor or similar position.

Key responsibilities include:

  • Meeting and greeting customers
  • Being the main point of contact for customers throughout their service
  • Completing relevant paperwork and data entry
  • Communicating with colleagues to schedule repair orders
  • Ordering parts where applicable
  • Preparing repair orders and invoices
  • Managing warranty bookings

The successful candidate will have:

  • Minimum 2 years previous experience in a Service Advisor or similar position
  • Exceptional customer service and communication skills
  • Strong IT skills and the ability to work with multiple programs
  • Confidence dealing with all customer types
  • The ability to work and support a busy, hardworking team
  • Ability to prioritize and seek assistance where necessary
  • A current, valid QLD drivers license

We offer continual training and career development opportunities for ambitious individuals.


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