Service and Warranty Coordinator

4 weeks ago


Eagle Farm, Queensland, Australia MCT Group Full time

About the Role

We are seeking an experienced and reliable Service and Warranty Coordinator to join our dedicated team at MCT Group.

The ideal candidate will have a minimum of 2 years previous experience in a Service Advisor or similar position, with exceptional customer service and communication skills.

Key responsibilities include meeting and greeting customers, being the main point of contact for customers throughout their service, and completing relevant paperwork and data entry.

The successful candidate will also have strong IT skills and the ability to work with multiple programs, as well as the ability to work and support a busy, hardworking team.

We offer continual training and career development opportunities for ambitious individuals.

Key Responsibilities:

  • Meeting and greeting customers
  • Main point of contact for customers throughout their service
  • Completing relevant paperwork and data entry
  • Communicating with colleagues with scheduling of repair orders
  • Ordering parts where applicable
  • Preparing repair orders and invoices
  • Managing warranty bookings

Requirements:

  • Minimum 2 years previous experience in a Service Advisor or similar position
  • Exceptional customer service and communication skills
  • Strong IT skills and the ability to work with multiple programs
  • Confidence dealing with all customer types
  • Ability to work and support a busy, hardworking team
  • Ability to prioritise and seek assistance where necessary
  • A current, valid QLD drivers licence


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