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Retail Partnerships and Customer Experience Specialist

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $80,000

Customer Service and Partnership Coordinator Role Summary:

About the Role

This role involves providing exceptional customer support, managing partnerships, and ensuring seamless operations in a dynamic retail environment.

The ideal candidate will possess strong communication skills, be highly organized, and have a keen eye for detail.

We are looking for a motivated individual to join our team as a Customer Service and Partnership Coordinator.

Key Responsibilities
  • Be the primary point of contact for customer inquiries via email, social media, and phone
  • Troubleshoot issues, provide solutions, and keep customers informed
  • Manage order updates, refunds, shipping delays, and courier follow-ups
  • Negotiate with like-minded brands for collaborations
  • Maintain strong relationships with suppliers and ensure smooth onboarding
  • C coordinate agreements, product shipments, and ongoing partner communication
  • Support corporate clients and warehouse teams with replacements, returns, and ad-hoc requests
  • P Prepare packing briefs and oversee delivery schedules
  • Assist with reporting and general administrative tasks
Requirements
  • 1-2+ years of experience in customer support, partnerships, or E-commerce
  • A clear and confident communicator with problem-solving ability
  • Highly organized with strong attention to detail
  • Interest in a purpose-driven business
  • Gorgias and Shopify experience desirable but not essential
What We Offer
  • A 1-day work-from-home option
  • An exciting opportunity to join a product-based and purpose-driven business
  • Ongoing professional development and growth opportunities
How to Apply

If you're a motivated and organized individual looking for a new challenge, please submit your application or contact Sharon for a confidential discussion.