Senior Customer Experience Manager
2 weeks ago
Healius, a leading provider of private medical laboratory and pathology services, is seeking a highly skilled and experienced Senior Customer Experience Manager to join our team.
Key Responsibilities:- Operational Performance Management: Consistently achieve operational performance objectives, ensuring seamless delivery of services to our customers.
- Team Leadership: Lead, coach, and develop direct and indirect reports, fostering a high-performance culture across the Customer Experience Centre.
- Process Improvement: Identify and implement innovative solutions to improve operational efficiency, reduce costs, and enhance customer satisfaction.
- Risk Management: Mitigate, minimize, or eliminate people, operational, and regulatory risks, ensuring compliance with company policies and industry standards.
- Employee Engagement: Maximize people outcomes, including engagement, attrition, and career development, to create a positive and inclusive work environment.
- Project Management: Manage projects on time, on budget, on scope, and on quality, ensuring successful delivery of initiatives and programs.
- Innovation and Improvement: Foster a culture of continuous improvement, encouraging employees to identify and implement innovative solutions to improve processes and services.
- Compliance and Quality: Ensure adherence to company policies, industry standards, and regulatory requirements, minimizing non-compliance and defects.
- Vendor and Supplier Management: Manage relationships with vendors and suppliers, ensuring seamless delivery of services and products.
- Change Management: Minimize the impacts of change on direct and indirect reports, internal stakeholders, and customers, ensuring a smooth transition to new processes and systems.
The ideal candidate will have 5-7 years of experience in a similar role, with a proven track record of delivering operational excellence and leading high-performing teams.
Benefits and WellbeingAs a valued member of the Healius team, you will have access to a range of benefits, including:
- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers
- Corporate health insurance discounts, banking benefits, and novated leasing consultations
- An e-learning platform with access to a library of courses and learning paths
- An Employee Assistance Program dedicated to employee health and wellbeing, provided by professional coaches
- Fitness Passport – access to fitness centres across Australia at a subsidized rate
- Career growth opportunities across the national Healius network
- Being part of a large ASX-listed organization focused on delivering positive outcomes to all Australians
To be considered for this role, you must be an Australian Citizen or Permanent Resident, or a New Zealand Citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.
Our Commitment to Diversity and InclusionHealius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives, and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation, or gender identity.
-
Senior Account Manager
2 weeks ago
Sydney, New South Wales, Australia Sage Lake Senior Living Full timeAbout the Role:Sage Lake Senior Living is seeking an experienced Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for managing business relationships, delivering exceptional customer service, and driving growth for key clients within our ANZ portfolio.Key Responsibilities:Account Management: Develop and maintain...
-
Senior Product Designer
2 weeks ago
Sydney, New South Wales, Australia Senior Care Authority Of Inland Empire, CA Full timeAbout the RoleWe are seeking a highly skilled Senior Product Designer to join our Product and Technology team at Senior Care Authority Of Inland Empire, CA. As a key member of our team, you will play a crucial role in defining the user experience and design direction across various projects, including customer-facing websites, mobile applications, and...
-
Senior Customer Experience Manager
4 days ago
Sydney, New South Wales, Australia Woolworths Full timeSenior Customer Experience ManagerJoin Woolworths Group, a leading retailer in Australia and New Zealand, as a Senior Customer Experience Manager. This role is a key part of our Primary Connect+ business, which provides end-to-end supply chain solutions for over 1,300 food and retail customers.About the RoleWe're seeking an experienced leader to manage and...
-
Senior Customer Experience Manager
1 week ago
Sydney, New South Wales, Australia Woolworths Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our team at Woolworths Group. As a key member of our Operations Leadership team, you will be responsible for leading a large team to deliver exceptional customer service and support to our customers.Key ResponsibilitiesLead and motivate a high-performing customer service...
-
Senior Customer Experience Manager
2 weeks ago
Sydney, New South Wales, Australia Lendi Group Full timeAbout the RoleLendi Group is a leading provider of home loans and financial services, committed to delivering exceptional customer experiences through innovative technology and personalized support.We're seeking a highly skilled Senior Customer Experience Manager to lead our marketing automation efforts and drive the strategic direction of customer journey...
-
Senior Manager, Customer Experience Leader
2 weeks ago
Sydney, New South Wales, Australia The GPT Group Full timeAbout the RoleWe are seeking a highly experienced Senior Manager, Customer Experience to join our national Retail Digital & Marketing team. As a key member of our leadership cohort, you will be responsible for driving a 'Customer Experience First' culture across our retail portfolio.Key ResponsibilitiesDefine and implement the customer experience strategy...
-
Senior Product Manager
2 weeks ago
Sydney, New South Wales, Australia Amazon Full timeAbout the RoleWe are seeking a highly skilled Senior Product Manager to join our team at Amazon. As a key member of our organization, you will be responsible for assessing customer experience gaps and opportunities to determine the best path forward and developing scalable plans to deliver the improvements.Key ResponsibilitiesCustomer Experience Improvement:...
-
Senior Manager, Customer Experience Leader
2 weeks ago
Sydney, New South Wales, Australia The GPT Group Full timeAbout the RoleWe are seeking a highly experienced Senior Manager, Customer Experience to join our national Retail Digital & Marketing team. As a key member of our leadership cohort, you will be responsible for driving a 'Customer Experience First' culture across our retail portfolio.Key ResponsibilitiesDefine and implement the customer experience strategy...
-
Senior Manager, Customer Experience Lead
3 days ago
Sydney, New South Wales, Australia GPT GROUP Full timeAbout the RoleWe are seeking a Senior Manager, Customer Experience to join our national Retail Digital & Marketing team. This role will drive a 'Customer Experience First' culture across the retail portfolio, supported by effective policies and process frameworks that embed best practice customer-service centric behaviours.Key ResponsibilitiesDefine and...
-
Senior Manager, Customer Experience Lead
4 days ago
Sydney, New South Wales, Australia GPT GROUP Full timeAbout the RoleWe are seeking a Senior Manager, Customer Experience to join our national Retail Digital & Marketing team. This role will drive a 'Customer Experience First' culture across the retail portfolio, supported by effective policies and process frameworks that embed best practice customer-service centric behaviours.Key ResponsibilitiesDefine and...
-
Senior Manager, Customer Experience Specialist
2 weeks ago
Sydney, New South Wales, Australia The GPT Group Full timeAbout the RoleWe are seeking a highly experienced Senior Manager, Customer Experience to join our national Retail Digital & Marketing team at The GPT Group.This is an exciting opportunity to drive a 'Customer Experience First' culture across our retail portfolio, supported by effective policies and process frameworks that embed best practice customer-service...
-
Senior Manager, Customer Experience Leader
2 weeks ago
Sydney, New South Wales, Australia The GPT Group Full timeAbout the RoleWe are seeking a highly experienced Senior Manager, Customer Experience to join our national Retail Digital & Marketing team. As a key member of our leadership cohort, you will be responsible for driving a 'Customer Experience First' culture across our retail portfolio.Key ResponsibilitiesCustomer Experience StrategyDevelop and implement a...
-
Senior Customer Experience Director
2 weeks ago
Sydney, New South Wales, Australia Woolworths Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Customer Experience Manager to join our team at Woolworths Group. As a key member of our Operations Leadership team, you will be responsible for leading and motivating a large team to deliver exceptional customer service and support to our customers.Key ResponsibilitiesLead and develop a...
-
Senior Manager, Customer Experience Lead
2 weeks ago
Sydney, New South Wales, Australia GPT GROUP Full timeAbout the RoleWe are seeking a highly experienced Senior Manager, Customer Experience to join our national Retail Digital & Marketing team at GPT GROUP.The successful candidate will be responsible for driving a 'Customer Experience First' culture across the retail portfolio, supported by effective policies and process frameworks which embed best practice...
-
Senior Manager, Customer Experience Lead
2 weeks ago
Sydney, New South Wales, Australia GPT GROUP Full timeAbout the RoleWe are seeking a highly experienced Senior Manager, Customer Experience to join our national Retail Digital & Marketing team at GPT GROUP.The successful candidate will be responsible for driving a 'Customer Experience First' culture across the retail portfolio, supported by effective policies and process frameworks which embed best practice...
-
Senior Program Manager, Customer Experience Lead
2 weeks ago
Sydney, New South Wales, Australia Amazon Full timeAbout the RoleAmazon Australia is seeking a highly motivated and experienced Senior Program Manager to lead the Customer Experience (CX) team in Sydney. The successful candidate will be responsible for driving new business launches, defect elimination, and CX improvements for a portfolio/category of the Australia business from a customer service...
-
Customer Experience Specialist
2 weeks ago
Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout UsFisher & Paykel Customer Services Pty Ltd is a leading global company with a strong local heritage, driven by a culture of curiosity and passion to develop solutions designed around people.Our ValuesWe are guided by our values of being trusted, sustainably minded, innovative, generous, and curious, which shape our approach to business and our...
-
Customer Experience Specialist
6 days ago
Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, driven by a culture of curiosity and passion to develop solutions designed around people.We are a collaborative team that values being trusted, sustainably minded, innovative, generous, and curious.Our OpportunityWe are seeking a high-calibre technician...
-
Customer Experience Specialist
2 weeks ago
Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel Customer Services Pty Ltd is a leading global company with a strong local heritage, driven by a culture of curiosity and passion to develop solutions designed around people.We are a collaborative team that values being trusted, sustainably minded, innovative, generous, and curious. Our working environment is open to all ideas,...
-
Customer Experience Specialist
4 days ago
Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious.We take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most...
