Global Services Specialist

2 weeks ago


Brisbane, Queensland, Australia Wenco International Mining Systems Full time

We are seeking a highly skilled Global Services Specialist to join our team at Wenco International Mining Systems. This exciting role will involve working closely with customers and partners globally to ensure the successful implementation and usage of our safety solutions.

The ideal candidate will have a strong technical background and excellent problem-solving skills, with the ability to provide advanced support to our Level 1 support resources and partners globally. They will be responsible for analyzing data, rolling out hotfixes, and developing and documenting proposals and enhancements to improve our safety solutions.

Key responsibilities will include:

  • Providing technical support to level one support resources and partners globally.
  • Technical support and troubleshooting for hardware, software, and interface issues.
  • Managing the Mobile Device Management (MDM) system and service provider.
  • Analyzing and reporting on Case Data from CRM system (Jira, Zendesk or equivalent).
  • Analysing customer usage and event data.
  • Incident investigation and report facilitation.
  • Identifying, developing and implementing best practices regarding setup, configuration and use of safety solutions.
  • Developing Technical documentation, communications, and training material.

Experience, knowledge, skills, and abilities required:

  • +3 years Technical support experience.
  • Experience in using CRM support tools JIRA / Zendesk / Confluence) for Technical products.
  • Experience in managing Tickets/cases and analysing case data.
  • Experience using Mobile Device Management system (SAAS Model).
  • Experience in drawing up technical documentation.
  • Technical trouble shooting experience (Hardware and Software).
  • Technical Account Management experience.
  • Analitically minded with attention to detail.
  • Customer centric belief and attitude.
  • Experiencing providing training to support staff would be beneficial.
  • Knowledge of mining and safety sector would be beneficial.

The successful candidate will possess a degree or technical equivalent in Computer Science, Software Engineering, IT or Engineering field. Up to 10% domestic and international travel may be required for this role.



  • Brisbane, Queensland, Australia Wenco International Mining Systems Full time

    Wenco International Mining Systems is seeking a full-time Global Services Specialist to join our office in Brisbane, Australia.The Global Services Specialist will work with Customers and Partners globally to ensure the correct implementation and usage of Wenco safety solutions (Fatigue Management and Collision Awareness).The Specialist will be required to...


  • East Brisbane, Queensland, Australia Synaco Global Recruitment Full time

    About the Role:As a key member of the Queensland team, you will be responsible for contributing to the ongoing development and progression of our branch by sourcing trade-based blue collar candidates for our reputable new and existing clients. You will also be trained in the management of our existing database and clients.Duties:• Telephone screening of...


  • Brisbane, Queensland, Australia Wenco International Mining Systems Full time

    Wenco International Mining Systems is seeking a highly skilled Global Services Specialist to join our team in Brisbane, Australia. As a key member of our support team, you will work closely with customers and partners globally to ensure the successful implementation and usage of our safety solutions.The ideal candidate will have a strong technical...


  • Brisbane, Queensland, Australia Wenco International Mining Systems Full time

    Job DescriptionWe are seeking a skilled Global Services Specialist to join our team in Brisbane, Australia. This full-time position will be responsible for providing advanced technical support to customers and partners globally.


  • Brisbane, Queensland, Australia Wenco International Mining Systems Full time

    Job DescriptionWe are seeking a highly skilled Global Services Specialist - Safety to join our team at Wenco International Mining Systems in Brisbane, Australia.About the RoleThis is a full-time position that involves working with customers and partners globally to ensure the correct implementation and usage of Wenco safety solutions. The specialist will...


  • Brisbane, Queensland, Australia Wenco International Mining Systems Full time

    Wenco International Mining Systems is seeking a highly skilled Global Services Specialist to join our team in Brisbane, Australia. As a key member of our global services team, you will be responsible for providing advanced technical support to our customers and partners worldwide.The ideal candidate will have a strong background in technical support, with...


  • Brisbane, Queensland, Australia FCM Travel Full time

    Unlock Your Potential as a Global Travel SpecialistAre you ready to embark on a thrilling career in travel? Flight Centre, the world's premier travel company, is seeking highly motivated and passionate individuals to join our team as Global Travel Specialists.Salary: $65,000 - $80,000 per annumWe foster a collaborative environment where every individual can...


  • Brisbane, Queensland, Australia Cover-More Full time

    Job SummaryWe are seeking a skilled Global Marketing Specialist to join our team at Cover-More. In this role, you will play a key part in supporting the global marketing goals and objectives through content marketing, digital marketing, social media, and events.The primary focus will be on driving engagement and lead generation within the targeted B2B...


  • Brisbane, Queensland, Australia Wenco International Mining Systems Full time

    About Wenco International Mining SystemsWe are a rapidly growing technology company committed to providing a stable work environment that allows every employee to build and grow their career.As we continue to expand, we need professionals with diverse skill sets to help us achieve our objectives.About the RoleWe are seeking a full-time Global Services...


  • Brisbane, Queensland, Australia Pyramid Global Technologies Full time

    About this Job OpportunityWe are seeking a highly skilled Cloud Infrastructure and Technical Services Specialist to join our team at Pyramid Global Technologies. As a key member of our IT department, you will be responsible for providing exceptional technical support and services to our global users.Key Responsibilities:Provide first, second, and third-level...


  • Brisbane, Queensland, Australia Michael Page Full time

    Unlock Your Potential as a Global Recruitment SpecialistAt Michael Page, we're committed to changing lives and making a difference. As a Global Recruitment Specialist, you'll be at the forefront of this mission, building relationships with clients and candidates alike.We're offering a Competitive Base Salary: $80,000 - $110,000 per annum, plus bonuses and...


  • Brisbane, Queensland, Australia Product and Technology Full time

    Embark on a fascinating career as a Global Data Integration Specialist at Product and Technology, where you'll be part of a dynamic team that's shaping the future of global travel retail.About UsWe're a forward-thinking company with a rich history, dedicated to opening up the world for those who want to explore. With over 20 countries under our belt and...


  • Brisbane, Queensland, Australia Palladium Full time

    Job OverviewWe are seeking a highly skilled Global Humanitarian Communications Specialist to join our team at Palladium. The successful candidate will play a critical role in supporting the Australian Government's humanitarian relief efforts.


  • Brisbane, Queensland, Australia Found People Full time

    Found People is a leading recruitment agency in Australia, renowned for its exceptional service and commitment to excellence.We are seeking an experienced Global Recruitment Specialist to join our dynamic team. This is an exciting opportunity to work with a fast-paced organisation that prides itself on delivering outstanding results.The successful candidate...


  • Brisbane, Queensland, Australia Bridgestone Mining Solutions Full time

    Bridgestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge application of technology.We are seeking an experienced Global Mining Solutions Specialist to join our team based out of Brisbane. Your role will be to...


  • Brisbane, Queensland, Australia Cover More Group Full time

    Job Title: Global Insurance Business Development SpecialistAt Cover-More Group, we're committed to delivering exceptional services to our customers. We're seeking a skilled Global Insurance Business Development Specialist to join our team.Key Responsibilities:Provide comprehensive support to agency and distribution sales teams.Manage outbound communications...


  • Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    Treasury Operations OverviewThe Global Treasury Specialist will be responsible for managing all Treasury Back Office operations and FX payments, ensuring settlements, post-deal execution processes, and FX payments are completed effectively and in accordance with daily deadlines.Key ResponsibilitiesManage Treasury confirmation and settlement tasks, including...


  • Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    Treasury Operations OverviewThe Global Treasury Specialist will be responsible for managing all Treasury Back Office operations and FX payments, ensuring settlements, post-deal execution processes, and FX payments are completed effectively and in accordance with daily deadlines.Key ResponsibilitiesManage Treasury confirmation and settlement tasks, including...


  • Brisbane, Queensland, Australia Cover-More Full time

    Unlock Your Career Potential with Cover-MoreWe're on a mission to protect people and support those responsible for their safety. As a Global Marketing Specialist, you'll play a key role in enhancing our thought leadership and engaging our target audience.About the Role:This is an exciting opportunity to join our team and drive commercial outcomes through...


  • Brisbane, Queensland, Australia people2people Full time

    Role OverviewWe are partnering with a renowned global medical device organization to fill the position of Clinical Sales Specialist. This role offers an exciting blend of account management and new sales, providing an opportunity to promote innovative products to existing and new clients.Job SummaryThis is an autonomous role that requires strong...