Global Services Specialist
1 week ago
Wenco International Mining Systems is seeking a highly skilled Global Services Specialist to join our team in Brisbane, Australia. As a key member of our support team, you will work closely with customers and partners globally to ensure the successful implementation and usage of our safety solutions.
The ideal candidate will have a strong technical background, excellent analytical skills, and a customer-centric approach. You will be responsible for providing advanced technical support to our level 1 support resources and partners, analyzing data, and developing proposals to improve our safety solutions.
Key responsibilities include:
- Providing technical support to level 1 support resources and partners globally
- Technical support and troubleshooting for hardware, software, and interface issues
- Managing the Mobile Device Management (MDM) system and service provider
- Analyzing and reporting on case data from CRM systems
- Incident investigation and report facilitation
- Identifying and implementing best practices for setup, configuration, and use of safety solutions
- Developing technical documentation, communications, and training materials
Requirements include:
- 3+ years of technical support experience
- Experience with CRM support tools, such as JIRA or Zendesk
- Experience in managing tickets and analyzing case data
- Experience with Mobile Device Management systems
- Technical documentation and training experience
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
Travel requirements include up to 10% domestic and international travel.
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Global Services Specialist
5 days ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeWenco International Mining Systems is seeking a full-time Global Services Specialist to join our office in Brisbane, Australia.The Global Services Specialist will work with Customers and Partners globally to ensure the correct implementation and usage of Wenco safety solutions (Fatigue Management and Collision Awareness).The Specialist will be required to...
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Global Services Specialist
2 weeks ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeJob Title: Global Services Specialist - SafetyWe are seeking a highly skilled Global Services Specialist - Safety to join our team at Wenco International Mining Systems. As a key member of our global services team, you will be responsible for providing advanced technical support to our customers and partners worldwide.Key Responsibilities:Provide technical...
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Global Services Specialist
3 weeks ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeJob Title: Global Services Specialist - SafetyWenco International Mining Systems is seeking a highly skilled Global Services Specialist - Safety to join our team in Brisbane, Australia.Job Summary:The Global Services Specialist - Safety will work closely with customers and partners globally to ensure the successful implementation and usage of Wenco safety...
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Global Services Specialist
4 weeks ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeJob Title: Global Services Specialist - SafetyWenco International Mining Systems is seeking a highly skilled Global Services Specialist - Safety to join our team in Brisbane, Australia. As a key member of our support team, you will be responsible for providing advanced technical support to our customers and partners globally, ensuring the correct...
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Global Services Specialist
1 month ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeJob Title: Global Services Specialist - SafetyWe are seeking a highly skilled Global Services Specialist - Safety to join our team at Wenco International Mining Systems. As a key member of our global support team, you will be responsible for providing advanced technical support to our customers and partners worldwide.Key Responsibilities:Provide technical...
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Global Services Specialist
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Brisbane, Queensland, Australia Wenco International Mining Systems Full timeWenco International Mining Systems is seeking a highly skilled Global Services Specialist to join our team in Brisbane, Australia. As a key member of our global services team, you will be responsible for providing advanced technical support to our customers and partners worldwide.The ideal candidate will have a strong background in technical support, with...
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Global Services Specialist
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Brisbane, Queensland, Australia Wenco International Mining Systems Full timeWenco International Mining Systems is seeking a highly skilled Global Services Specialist to join our team in Brisbane, Australia.The successful candidate will work closely with customers and partners globally to ensure the correct implementation and usage of Wenco safety solutions. This includes providing advanced technical support to our Level 1 support...
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