Global Services Specialist
5 days ago
Wenco International Mining Systems is seeking a full-time Global Services Specialist to join our office in Brisbane, Australia.
The Global Services Specialist will work with Customers and Partners globally to ensure the correct implementation and usage of Wenco safety solutions (Fatigue Management and Collision Awareness).
The Specialist will be required to provide advanced support to our Level 1 support resources and partners globally, analyse data, rollout of hotfixes, as well as develop and document proposals and enhancements to improve the Wenco Safety solutions to meet the end user's business needs.
Key Responsibilities:
- Provide Technical support to level one support resources and partners globally.
- Technical support and troubleshooting for hardware, software, and interface issues.
- Manage the Mobile Device Management (MDM) system and service provider.
- Analyse and report on Case Data from CRM system (Jira, Zendesk or equivalent).
- Analysing customer usage and event data.
- Incident investigation and report facilitation.
- Identify, develop and implement best practices regarding setup, configuration and use of safety solutions.
- Develop Technical documentation, communications, and training material.
Requirements:
- +3 years Technical support experience.
- Experience in using CRM support tools JIRA / Zendesk / Confluence) for Technical products.
- Experience in managing Tickets/cases and analysing case data.
- Experience using Mobile Device Management system (SAAS Model).
- Experience in drawing up technical documentation.
- Technical trouble shooting experience (Hardware and Software).
- Technical Account Management experience.
- Analytically minded with attention to detail.
- Customer centric belief and attitude.
- Experiencing providing training to support staff would be beneficial.
- Knowledge of mining and safety sector would be beneficial.
Travel:
- Up to 10% domestic and international travel.
-
Global Services Specialist
2 weeks ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeJob Title: Global Services Specialist - SafetyWe are seeking a highly skilled Global Services Specialist - Safety to join our team at Wenco International Mining Systems. As a key member of our global services team, you will be responsible for providing advanced technical support to our customers and partners worldwide.Key Responsibilities:Provide technical...
-
Global Services Specialist
3 weeks ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeJob Title: Global Services Specialist - SafetyWenco International Mining Systems is seeking a highly skilled Global Services Specialist - Safety to join our team in Brisbane, Australia.Job Summary:The Global Services Specialist - Safety will work closely with customers and partners globally to ensure the successful implementation and usage of Wenco safety...
-
Global Services Specialist
7 days ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeWenco International Mining Systems is seeking a highly skilled Global Services Specialist to join our team in Brisbane, Australia. As a key member of our support team, you will work closely with customers and partners globally to ensure the successful implementation and usage of our safety solutions.The ideal candidate will have a strong technical...
-
Global Services Specialist
4 weeks ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeJob Title: Global Services Specialist - SafetyWenco International Mining Systems is seeking a highly skilled Global Services Specialist - Safety to join our team in Brisbane, Australia. As a key member of our support team, you will be responsible for providing advanced technical support to our customers and partners globally, ensuring the correct...
-
Global Services Specialist
1 month ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeJob Title: Global Services Specialist - SafetyWe are seeking a highly skilled Global Services Specialist - Safety to join our team at Wenco International Mining Systems. As a key member of our global support team, you will be responsible for providing advanced technical support to our customers and partners worldwide.Key Responsibilities:Provide technical...
-
Global Services Specialist
6 days ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeWenco International Mining Systems is seeking a highly skilled Global Services Specialist to join our team in Brisbane, Australia. As a key member of our global services team, you will be responsible for providing advanced technical support to our customers and partners worldwide.The ideal candidate will have a strong background in technical support, with...
-
Global Services Specialist
2 weeks ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeAt Wenco International Mining Systems, we are seeking a highly skilled Global Services Specialist to join our team. As a key member of our global support team, you will be responsible for providing advanced technical support to our customers and partners worldwide.Key Responsibilities:Provide technical support to level one support resources and partners...
-
Global Services Specialist
2 weeks ago
Brisbane, Queensland, Australia Wenco International Mining Systems Full timeWenco International Mining Systems is seeking a highly skilled Global Services Specialist to join our team in Brisbane, Australia.The successful candidate will work closely with customers and partners globally to ensure the correct implementation and usage of Wenco safety solutions. This includes providing advanced technical support to our Level 1 support...
-
Claims Consultant
2 months ago
Brisbane, Queensland, Australia GB - Global Full timeAbout the RoleWe are seeking an experienced Claims Consultant to join our Accident and Health team at GB Global. As a Claims Consultant, you will be responsible for managing a portfolio of insurance claims, providing high-level customer service, and working closely with internal and external partners to ensure resolution.Key ResponsibilitiesManage a...
-
Finance Administrator
2 months ago
Brisbane, Queensland, Australia Gallagher - Global Full timeAbout the RoleWe are seeking a highly skilled and experienced Finance Administrator to join our team at Gallagher Global. As a key member of our finance team, you will be responsible for providing accounts support to our broking and finance teams.Key ResponsibilitiesReceipting and allocation of client payments to invoices, including direct deposits, BPAY,...
-
Customer Service Representative
4 weeks ago
Brisbane, Queensland, Australia Cover-More Full timeJob DescriptionCover-More Group is a global leader in travel insurance, helping people travel safely across the globe every day. We are committed to providing reliable, fast, flexible, and bespoke services for our customers and partners. As a Customer Service Representative, you will play a key role in delivering an exceptional service experience for our...
-
Global Treasury Specialist
6 days ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeTreasury Operations OverviewThe Global Treasury Specialist will be responsible for managing all Treasury Back Office operations and FX payments, ensuring settlements, post-deal execution processes, and FX payments are completed effectively and in accordance with daily deadlines.Key ResponsibilitiesManage Treasury confirmation and settlement tasks, including...
-
Global Treasury Specialist
2 days ago
Brisbane, Queensland, Australia Flight Centre Travel Group Full timeTreasury Operations OverviewThe Global Treasury Specialist will be responsible for managing all Treasury Back Office operations and FX payments, ensuring settlements, post-deal execution processes, and FX payments are completed effectively and in accordance with daily deadlines.Key ResponsibilitiesManage Treasury confirmation and settlement tasks, including...
-
Multi System Operator
1 month ago
Brisbane, Queensland, Australia Synaco Global Recruitment Full timeSynaco Global Recruitment is seeking a skilled Waste Management Specialist to join our client's team in Emerald, QLD. About the Role: This is an exciting opportunity to be part of a nationally recognized company within the waste management industry. As a Waste Management Specialist, you will be responsible for operating collection vehicles and equipment,...
-
Disbursements Specialist
3 weeks ago
Brisbane, Queensland, Australia RB Global Inc. Full timeDisbursements Specialist Job DescriptionAt RB Global Inc., we are seeking a highly skilled Disbursements Specialist to join our team. As a key member of our financial operations team, you will be responsible for preparing settlement statements, processing payments, and ensuring accurate record-keeping.Key Responsibilities:Prepare settlement statements for...
-
Veterinary Radiation Oncology Specialist
1 week ago
Brisbane, Queensland, Australia Brisbane Veterinary Specialist Centre Full timeLead Radiation Oncology Specialist for Veterinary PatientsWe are seeking a highly skilled and experienced Radiation Oncology Specialist to join our team at the Brisbane Veterinary Specialist Centre, a leading specialist veterinary hospital in Brisbane, Australia.About the Role:Provide expert radiation oncology services to veterinary patientsCollaborate with...
-
Environmental Remediation Specialist
2 months ago
Brisbane, Queensland, Australia WSP Global Inc. Full timeAbout the RoleWe are seeking a highly motivated and experienced Environmental Remediation Specialist to join our dynamic team at WSP Global Inc. as an Environmental Engineer specialising in Contaminated Site Remediation.Key ResponsibilitiesDesign and implement remediation solutions across various sectors, including oil and gas, transport, manufacturing, and...
-
Global Mobility Services Manager
7 days ago
Brisbane, Queensland, Australia KPMG Full timeJob DescriptionKPMG Australia is a leading professional services firm with a global network of expertise. Our Workforce Advisory business is seeking a motivated Manager to join their high-performing team in Global Mobility Services.The successful candidate will provide holistic International and Australian tax support to senior executives, assisting with...
-
Disbursements Specialist
4 weeks ago
Brisbane, Queensland, Australia RB Global Inc. Full timeDisbursements Specialist Job DescriptionAt RB Global Inc., we are seeking a highly skilled Disbursements Specialist to join our team. As a key member of our financial operations team, you will be responsible for preparing settlement statements, processing payments, and ensuring accurate record-keeping.Key Responsibilities:Prepare settlement statements for...
-
Global Mobility Services Manager
3 weeks ago
Brisbane, Queensland, Australia KPMG Full timeJob DescriptionKPMG Australia is a leading professional services firm with a global network, providing a wide range of services across various industries and sectors.We are seeking a highly skilled Manager to join our Global Mobility Services advisory team, which is part of the KPMG Workforce Advisory business in Australia.The team offers both Australian and...