Quality Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeQuality Full time $110,000 - $125,000

Job Title: Quality Management Specialist

Description:

This is an exciting opportunity to join our organization as a Quality Management Specialist. In this role, you will be responsible for leading the company's customer experience and quality program. Your primary focus will be on ensuring product safety, quality, customer satisfaction, and reduced Return Material Authorizations (RMAs).

You will manage customer audits, drive root cause analysis (RCA) and corrective actions, and standardize quality processes across both sites. Additionally, you will improve reliability, reduce costs of poor quality (COPQ), and enhance customer experience.

This role requires someone who loves to manage quality programs and is customer-facing. If you are an individual with 7+ years of experience working in a Quality or Customer-Facing organization, and have a Bachelor's degree in Engineering, Quality, or equivalent experience, this role could be for you.

Key Responsibilities:

  • Develop and implement the corporate customer quality strategy and roadmap.
  • Lead customer audits, inspections, and risk management.
  • Standardize and improve RMA and RCA processes across sites.
  • Collect and act on customer feedback (VOC) to drive satisfaction and retention.
  • Partner with cross-functional teams to reduce defects and improve design, processes, and safety.
  • Benchmark best practices and develop performance metrics.
  • Implement dashboards and reporting systems for quality and customer metrics.
  • Train, mentor, and develop quality team capabilities.

Required Skills and Qualifications:

  • Domestic travel required as needed.
  • 7+ years of experience working in a Quality or Customer-Facing organization.
  • 5+ years of experience in Quality Management or Project Management roles managing large-scale, cross-functional projects.
  • Prior experience with field failures/complaints is required.
  • Must be a Certified Quality Engineer (CQE).
  • Must be a Certified Internal Auditor.
  • Familiarity with utility customers and third-party audits, such as Factory audits, IPM audits, and Physical inspections.

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