Medical Alarm Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCare Full time $60,000 - $80,000
Job Overview

We offer a unique opportunity to work in the telecare sector, providing support and assistance to individuals with medical alarms.

As a key member of our team, you will be responsible for answering client inquiries, notifying emergency services when required, and communicating critical information to ensure client safety.

Responsibilities
  • Be the first point of contact for clients with their medical alarms
  • Answer a variety of medical alarm activations, from emergency assistance calls to general testing and troubleshooting
  • Notify emergency services when required and communicate critical details that could save a life
  • Follow important protocols and administration requirements
  • Provide reassurance and peace of mind to clients and their family members
Required Skills and Qualifications
  • Engaging 'people person' with the ability to demonstrate empathy
  • Proven experience in customer service with exceptional listening skills
  • Excellent resilience
  • Computer literate, ability to pick up new systems quickly and accurate typing skills
  • First aid certificate, or willingness to obtain one
  • A team player who adds to the workplace culture
  • Seeking long-term career stability
Benefits
  • Above Award rates with penalty rates for some shifts
  • Five weeks' annual leave (pro-rated for part-time) for shift workers
  • Strong induction and onboarding process
  • Free onsite and nearby street parking
  • Opportunities for training and development
  • Regular staff events and a friendly culture
  • Onsite gym and coffee machine
  • Instant and yearly recognition awards
  • Free counselling service focused on mental wellbeing
  • Discounts and benefits
Diversity and Inclusion

We value diversity and inclusion and strive for a team that reflects the communities we support. We encourage Aboriginal and Torres Strait Islander people to apply. Candidates must have appropriate work eligibility rights and provide Police check, Working with Children check (Blue Card) and NDIS Worker check, all organised and paid for by us.

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