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Luxury Resort Sales Agent

1 month ago

Sydney, New South Wales, Australia Rydges Full time

About Rydges

Australia and New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.

About the Role

We are seeking a dedicated Part-Time Reservations Sales Agent on a fixed term maternity leave contract to join our in-house team at Rydges Resort Hunter Valley in the beautiful Lovedale area. As a Reservations Sales Agent, you will be responsible for providing exceptional customer service and managing reservations to ensure a seamless experience for our guests.

Key Responsibilities:

  • Respond promptly and courteously to all guest inquiries and reservation requests via phone and online channels
  • Efficiently process guest reservations, modifications, and cancellations
  • Maintain accurate and up-to-date reservation records
  • Collaborate with the wider team to ensure a consistent and positive guest experience
  • Provide recommendations on room types, resort amenities, and local attractions to enhance the guest experience

$65,000 - $75,000 per annum

You will be working in a dynamic, fast-paced environment where no two days are the same. You will have the opportunity to work with a diverse range of guests and colleagues, and contribute to the achievement of revenue and occupancy targets.

About You

We are looking for someone with proven experience in a customer service or reservations role within the hospitality and tourism industry. You will need to possess excellent communication and interpersonal skills, with the ability to provide a warm and friendly service. Strong problem-solving and decision-making skills are also essential to handle guest inquiries and requests.

What We Offer

We offer a competitive salary package, including benefits such as:

  • Incredible team member discounts from your first day on-the-job
  • 50% off stays at EVT hotels
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
  • Awesome winter and summer savings and discounts at Thredbo
  • Rapid career growth opportunities through our EVT network