Customer Service Liaison

5 days ago


Cairns North, Queensland, Australia Belgravia Health & Leisure Group Pty Ltd Full time
Customer Service Officer

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. This is an exciting opportunity to work in a dynamic environment where you will have the chance to make a real difference in the lives of our customers.

The Role

  • Provide exceptional customer service to all customers, both in person and over the telephone, ensuring that every interaction is positive and memorable.
  • Apply sound cash handling principles and use Point of Sale (POS) systems with ease.
  • Offer information and promote memberships to customers, demonstrating your knowledge of our products and services.
  • Promote our centres' services and programs to customers, accept bookings and enrolments, and develop good working relationships.
  • Exercise good public relations at all times, maintaining a professional image.
  • Open and close the centre according to security and safety procedures.

Skill & Attributes:

  • A positive, friendly, and energetic work style with excellent communication skills.
  • Computer literacy and familiarity with software packages and POS systems.
  • Experience in the leisure industry is desirable, but a customer service mindset and a passion for delivering great experiences are essential.
  • Certifications such as First Aid, CPR, and Blue Card are advantageous.

We offer a competitive salary package, including an estimated $60,000 - $65,000 per annum, depending on experience. Our centres provide free facility access, opportunities for career growth, and a fun and supportive work environment.

Becoming part of the Belgravia Health and Leisure Group means joining a dynamic organization committed to delivering high-quality experiences and contributing to the well-being of our communities. If you are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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