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SAP SuccessFactors Senior Consultant
2 months ago
DyFlex Solutions is a renowned SAP Platinum Partner with a strong presence in Australia. We have established ourselves as leaders in SAP expertise, delivering tailored SAP solutions that meet the unique needs of our clients. Our services encompass a wide range of areas, including greenfield and brownfield implementations, change management, and ongoing Application Management Services (AMS) and support.
We have received prestigious awards, including Partner of the Year for SAP S/4HANA Cloud, public edition ANZ and SAP Australia Partner Excellence Awards for Move to SAP S/4HANA.
Job DescriptionWe are seeking a highly skilled SAP SuccessFactors Senior Consultant to join our team and focus on client support for SAP SuccessFactors across various SF modules, particularly Recruitment and Onboarding. This role offers a unique opportunity to grow your skills, mentor and lead junior team members, and work in a customer-facing environment.
Key Responsibilities- Provide business analysis and production support in functions and processes for SuccessFactors.
- Troubleshoot, analyze, and determine root causes of issues/incidents.
- Offer advice, assistance, and solutions to our customers through active engagement and relationship building, managing incoming requests, whether they are process or technical in nature.
- Retain ownership of customer issues until resolved or escalated.
- Investigate, diagnose, and resolve software faults related to end-users.
- Respond to high-priority issues in a timely manner.
- Assist with testing and documentation of results for fixes or changes.
- Present with the ability to critically analyze problems submitted by SAP users to determine root causes and recommend alternative solutions.
- Continuously improve upon the business experience and identify solutions where efficiencies can be achieved.
- Mentor and train junior team members.
- Tertiary qualifications in IT or HR.
- A minimum of seven years of experience consulting in SAP SuccessFactors.
- Ideal experience for Australian customers in a support or implementation role with expertise in RCM/ONB?EC and other modules.
- Ideal relevant SAP certification(s) in RCM and ONB.
- Experience with Qualtrics would be advantageous.
- Ability to manage own workload independently in a dynamic environment.
- Excellent communication and consulting skills.
- Experience in a consulting practice environment.
The legal right to work in Australia is a prerequisite for this role. We will not respond to applications that do not address this criterion.
