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Mortgage Operations Coordinator

1 week ago

City Of Gosnells, Australia LMG Full time

About Us

We're a trusted mortgage brokerage dedicated to assisting Australians achieve their financial goals. With over 10 years of experience, our team delivers expert advice on tailored home loans for diverse client groups.

By partnering with the Loan Market Group, we leverage cutting-edge tools and industry expertise to create exceptional outcomes for our clients. Our convenient suburban office serves both walk-in clients and an extensive network of long-standing clients.

The Job

We're seeking an accomplished Client Services Manager to lead our team's efforts in client relationship management, loan processing, and settlements. Ideal candidates possess comprehensive knowledge of mortgage broking, meticulous attention to detail, and a customer-centric approach.

  • Streamline the client journey by overseeing loan applications and settlements
  • Ensure seamless pre-settlement and post-settlement processes through effective communication with lenders and solicitors
  • Develop and maintain productive relationships with existing clients
  • Provide timely and professional responses to client queries and walk-ins
  • Collaborate with the team to structure loans, maintain compliance, and prepare essential documents
  • Promote data accuracy and adherence to industry best practices

Main Responsibilities:

  • Managing client portfolios to ensure smooth loan processing
  • Handling daily communications with clients, lenders, and solicitors
  • Delivering high-quality customer service across all aspects of the loan lifecycle
  • Ensuring accurate and compliant loan documentation