Operations Coordinator

2 weeks ago

City of Brimbank, Australia MA Services Group Full time

M.A. Services Group is a rapidly expanding business offering a wide range of security services delivered by our highly experienced and qualified personnel. We are currently looking for an experienced, motivated and passionate candidate to join our team on a full-time permanent basis in the capacity of Operations Coordinator.

This is a fantastic opportunity for a scheduling and operations superstar with a positive attitude to make their mark and be part of a high performing team that is fully engaged, passionate and accountable. MA Services Group is a growing company with plenty of career progression for the right person. If that sounds like you, then we want you to join our team.

About the Role

As an Operations Coordinator, you'll play a critical role in ensuring the smooth day-to-day functioning of our National Operations Centre. Working closely with operational leads and field teams, you will coordinate resources, manage communications, and help solve real-time logistical challenges. The primary responsibility of the Operations Coordinator is to support our National Operations with maintenance, management and coordination of personnel availability and readiness in conjunction with client requirements. In addition, the Operations Coordinator will provide administration and logistics support and maintain resources scheduling, licensing and compliance requirements.

Key Responsibilities include:

  • Manage, maintain and update the MA roster timetable in accordance with both staff and client requirements
  • Develop and maintain a cost-effective roster within a dedicated portfolio of clients
  • Ensure that rostering adheres to all applicable compliance regulations and applicable legislation
  • Escalation of operational issues & incidents, including report writing.
  • Coordination of after-hours static guarding services.
  • Data entry of information into proprietary operating systems.
  • Communicate effectively with clients & different internal departments
  • Identify risks and deliverables and manage these effectively
  • Provide timely analysis and reporting to support the Operations Manager and National Operations Centre
  • Reconciliation and reporting on a daily, weekly, monthly and yearly basis
  • Uphold OH&S policies and procedures to ensure a safe work environment for employees, contractors and visitors;
  • Other duties as requested.

Benefits and Perks

  • Competitive Remuneration
  • Growing company with lots of potential for career progression
  • Be part of vibrant and exciting team

Skills & Experience

To be considered for placement you will need to have the following skills/traits:

  • Experience in operations, scheduling, or coordination roles in the Security Industry.
  • Ability to work on a rotating roster.
  • Experience in a high-volume call/Operations Centre environment would be highly desirable.
  • Demonstrable computer literacy skills.
  • Strong verbal communication skills, including high levels of customer service and conflict resolution skills.
  • Strong written communication skills, including incident report writing.
  • Ability to multitask and work autonomously in a high-paced team environment
  • Strong negotiation skills with the ability to think laterally and solve problems
  • Possessing a professional and courteous phone manner

Location: The position is located in Keilor Park with an immediate start.

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