Internal Sales Specialist

4 weeks ago

Regency Park, South Australia Kennards Hire Full time
About the Role

We are seeking a highly skilled and motivated Internal Sales & Quoting Specialist to join our team at Kennards Hire. As a key member of our sales team, you will be responsible for recommending, sourcing, and quoting on equipment hire solutions for our customers.

Key Responsibilities:
  • Identify and follow up on customer inquiries and referred hire prospects.
  • Develop and refine hire quotes and schedules, effectively converting quotes into successful hires for both account and non-account customers.
  • Collaborate closely with our branch network, priority accounts, and business development teams to ensure efficient response to hire inquiries and effective quote generation and follow-up.
  • Foster customer relationships by delivering superior service and driving repeat business.
  • Oversee logistics and transportation partners, coordinating rehires seamlessly.
  • Manage breakdown enquiries, including troubleshooting advice, updating contract notes, and following up on outcomes.
  • Manage high-severity requests or issue escalations as needed for priority account customers.
  • Maintain accurate and relevant reporting.
About You

We are looking for a candidate who is:

  • Responsible for their own safety and the safety of those around them.
  • Able to professionally handle customer enquiries through various channels.
  • Excellent in written and verbal communication skills.
  • Previous experience in a sales administration role or similar involving quotations, administration, and customer service.
  • Able to handle a high volume of inquiries via various channels.
  • Well-developed communication and interpersonal skills, including the ability to effectively consult, negotiate, and influence across a range of stakeholder groups.
  • Results-driven and customer-focused, with the ability to seek and drive sales and build market share.
  • Hands-on and able to work under pressure to achieve deadlines and deliver to our customers.
  • MS Office proficient (Word, Outlook, Excel, and PowerPoint).
What We Offer

We believe in investing in our people and providing opportunities for growth and development. As a member of our team, you can expect:

  • All the training and development you need to build a successful career with us.
  • Pathways to pursue your career, nationally and internationally.
  • Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty).
  • Opportunity for profit share.
  • Great employee discount rates on our hire gear.
  • Our annual awards night, team BBQs, and many other fun social events.

We are committed to creating a workplace that is inclusive, supportive, and fun. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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