Hearing Health Advocate
1 week ago
We are seeking a dedicated and hands-on customer service professional to join our team. As a Client Care Representative, you will play an important role in providing exceptional service to our predominantly older clientele and helping them manage their hearing health.
This is a key opportunity for individuals who are passionate about delivering an amazing client experience and have excellent communication and active listening skills.
Key Responsibilities- Welcome clients and ensure their experience is optimized for optimal outcomes
- Schedule and confirm appointments for clients
- Provide administrative support to clinicians (audiologists/audiometrists)
- Manage the day-to-day operations of clinics, including opening and closing procedures
- Manage the clinic phone line and shared email inbox
- Bill clients correctly and process a range of payments
- Leverage software and applications to enhance productivity and efficiency
- Prior experience in face-to-face customer service or administration roles
- Resilience, self-motivation, and energy
- Excellent organizational and time management skills
- Able to work autonomously and effectively within a team
- Results-driven approach with focus on delivering best possible outcomes
- Intermediate computer skills
- Interest in learning about features and basic repair/maintenance of hearing aids
- Competitive remuneration package including base salary plus monthly performance bonuses
- Salary packaging options
- Uniform allowance
- Paid parental leave
- Birthday leave
- Access to discounts from retailers via employee enrichment hub
- Generous employee discounts on products
- Online wellbeing centre & employee assistance program
- Access to linkedin learning platform
- Opportunity to grow and develop in your role and beyond
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