Hearing Health Advocate

5 days ago

Port Macquarie, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000
Customer Service Expert

We are seeking a highly motivated and organized individual to join our team as a Customer Service Expert.

This role is an excellent opportunity for someone who enjoys delivering exceptional service and working in a fast-paced environment.

Key Responsibilities
  • Provide world-class customer service and support to clients
  • Schedule and confirm appointments for clients in a timely manner
  • Offer administrative support to clinicians, including data entry and record-keeping
  • Manage day-to-day operations of clinics, ensuring seamless transitions between shifts
  • Manage phone lines and shared email inbox efficiently
  • Billing clients accurately and processing payments
  • Develop expertise in software applications and technology used in the role
Requirements
  • Previous experience in customer-facing roles, preferably with a focus on service and administration
  • A passion for delivering outstanding client experiences
  • Excellent communication and active listening skills
  • Resilience, self-motivation, and high energy levels
  • Strong organizational and time management abilities
  • Ability to work independently and collaboratively within a team
  • Results-driven approach with a focus on best possible outcomes for both clinic and clients
  • Interest in learning about features and basic maintenance of hearing aids

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