Hearing Health Advocate
6 days ago
We are seeking a highly motivated and organized individual to join our team as a Customer Service Expert.
This role is an excellent opportunity for someone who enjoys delivering exceptional service and working in a fast-paced environment.
Key Responsibilities- Provide world-class customer service and support to clients
- Schedule and confirm appointments for clients in a timely manner
- Offer administrative support to clinicians, including data entry and record-keeping
- Manage day-to-day operations of clinics, ensuring seamless transitions between shifts
- Manage phone lines and shared email inbox efficiently
- Billing clients accurately and processing payments
- Develop expertise in software applications and technology used in the role
- Previous experience in customer-facing roles, preferably with a focus on service and administration
- A passion for delivering outstanding client experiences
- Excellent communication and active listening skills
- Resilience, self-motivation, and high energy levels
- Strong organizational and time management abilities
- Ability to work independently and collaboratively within a team
- Results-driven approach with a focus on best possible outcomes for both clinic and clients
- Interest in learning about features and basic maintenance of hearing aids
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