Injury Resolution Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCare Full time $120,000 - $160,000

Resolve complex complaints and disputes in a dynamic team environment.
- Salary from $106,025 + super
- Hybrid working environment

About the Role:

In this role, you will collaborate with colleagues to address complaints, internal reviews, and disputes related to treatment, rehabilitation, and care for individuals with severe injuries. Your responsibilities will include negotiating solutions with participants, families, service providers, and icare staff to resolve issues promptly and within legislative guidelines.

You will also contribute to continuous improvement initiatives and ensure participant needs are met through person-centred injury management and service delivery advice, training, quality assurance, research, and service development projects.

Benefits:
- Corporate wellbeing program with subsidised gym membership and health check programs
- Icare day - extra leave
- Comprehensive learning and development support aligned to icare's core capabilities
- Employee Assistance Program

Duties:

  • Investigate and resolve complex complaints from Scheme participants, service providers, stakeholders, and the general public in relation to the Lifetime Care and Support Scheme and CTP Care and Workers' Care programs.
  • Manage dispute resolution processes for eligibility to the Lifetime Care and Support scheme and participant treatment and care needs in accordance with legislation and guidelines.
  • Conduct independent internal reviews of disputed CTP Care claims decisions under the Motor Accident Injuries Act 2017 (NSW) and Motor Accident Guidelines.

Requirements:
- Excellent verbal and written communication skills.
- Empathetic nature and skilled in having difficult conversations with internal and external stakeholders.
- Ability to make effective judgements under pressure and within tight timeframes.
- Ability to autonomously manage multiple tasks simultaneously.
- Tertiary degree in health, allied health, or a related field.
- Background in disability, health, or management of severe injuries is highly regarded.

Culture:

Our strength comes from the diversity of our people. We welcome applications from individuals with diverse experiences and backgrounds. Our commitment to employee development ensures that our employees can thrive.

About Us:

We deliver schemes that support the people of NSW. Our goal is to improve quality of life by providing long-term care needs and helping people return to work. We protect NSW Government assets and provide insurance services for builders and homeowners.

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