Dispute Resolution Specialist

Primary Details

Time Type: Full time

Worker Type: Employee

Dispute Resolution Specialist

Location: Parramatta, Lismore, Newcastle

Type: Fixed-term contract

At QBE, our purpose is to enable a more resilient future.

We're an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We've been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The opportunity

An exciting new opportunity has become available for a Dispute Resolution Specialist to join our thriving Customer Relations team. Reporting to the Head of Dispute Resolution, NSW CTP, the role presents a unique opportunity to contribute to QBE's success. QBE is passionate about making a difference to the lives of those injured in a motor vehicle accident and this role will see you join a high performing team responsible for the management of disputes made by customers. You, as the decision maker, will have the opportunity to deliver fair and equitable outcomes and improve the overall customer experience in this maturing CTP Reform Scheme.

Role responsibilities include:

- Manage organisational obligations and compliance in relation to the conduct of disputes under the Motor Accident Injuries Act 2017 (NSW), as well as other Regulations, Guidelines and Statutory Frameworks
- Exposure to disputes before the Personal Injury Commission
- Provide recommendations in relation to process and decision-making improvements, to enhance alignment with the Objects of the Act
- Review and deliver sound, timely decisions for disputes.
- Proactively identify systemic causes of disputes and contribute to the development of creative and beneficial solutions
- Foster and maintain strong stakeholder relationships, both internally and externally, including medical and allied health practitioners, rehabilitation providers, legal representatives, regulators, and cross-functionally across QBE

Your story so far
- Experience in allied health, claims or legal backgrounds within a personal injury scheme (CTP, workers compensation, etc), with clinical exposure being highly advantageous
- Highly developed communication skills, both written and verbal, with a strong understanding and interpretation of medical terminology.
- Ability and initiative to make decisions and recommendations
- Proven ability to influence stakeholders to improve performance and achieve excellent outcomes.
- Proven success in driving continuous improvement initiatives, have complex problem resolution ability and business acumen.
- Previous experience in coaching, mentoring or developing others would be highly regarded.
- Solution focused individual with a resolution mindset approach

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'At My Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 2019 & 2020 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Join us.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

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