Employer Obligations Specialist

3 days ago

Melbourne, Victoria, Australia LeavePlus Full time
Job Description

Employer Obligations Specialist

Leave Plus is seeking a highly skilled Employer Obligations Specialist to join our team. As a key member of our team, you will play a pivotal role in shaping our future as a leading digital regulator and administrator of an employee entitlement scheme.

Key Responsibilities:

  • Engage, educate, and guide employers, workers, and legal representatives on reporting and payment obligations.
  • Administer the management and enforcement of employer returns and payments.
  • Manage and monitor return and payment compliance via call campaigns and multiple debt collection activities.
  • Monitor, review, and respond to Section 10 Notice queries in accordance with the Act and Rules associated with policies and procedures.
  • Prepare briefs of evidence for prosecution and provide post-brief support to internal and external stakeholders.
  • Identify, address, and resolve case-related issues and complaints.
  • Deliver on service level and quality targets, putting Leave Plus members first at each stage of the process.

Requirements:

  • Demonstrated success working in roles governed by strict compliance and legislative requirements.
  • Experience in coping with difficult situations requiring sound influencing and negotiating skills and a resilient attitude.
  • Results-driven and outcome-focused work experience.
  • Qualifications: Proven experience in compliance, collection agencies, financial services, legal administration, or accounting sector preferred.
  • Prior experience working in a high-volume customer-centric administrative role.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with administrative systems or databases.

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