
CRM Information Systems Specialist
5 days ago
As a CRM Data Specialist, you will play a critical role in ensuring the integrity and usability of WWF-Australia's CRM platform. This includes system configuration, data architecture, and stakeholder-driven enhancements to support high-quality, actionable data and seamless integration across fundraising, supporter engagement, and operational systems.
- Maintain Data Integrity
Ensure supporter data is accurate, deduplicated, and structured to support segmentation and reporting.
Oversee Transaction ProcessingLead the execution of donation, refund, and related transaction workflows to ensure timely and accurate processing.
Ensure ComplianceUphold data privacy and security standards in accordance with WWF Data Security Policy and PCI-DSS obligations.
Manage CRM Support RequestsFulfil helpdesk job requests from users in line with agreed service levels, ensuring timely and effective resolution.
Required Skills and Qualifications- Demonstrated Experience
Working with Salesforce Nonprofit Cloud or similar CRM platforms, including configuration, data management, and user support.
CRM Migration ExposureProven involvement in CRM platform migration projects, with an understanding of data mapping, cleansing, and integration processes.
Advanced Excel SkillsHigh proficiency in Microsoft Excel, including complex formulas, pivot tables, and data manipulation for reporting and analysis.
BenefitsWe offer a dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning. Our team is passionate about making a positive impact on the world, and we're committed to helping you grow and develop your skills and career.
- Workplace Flexibility
Affordable commute options and flexible working arrangements to suit your needs.
Professional Development OpportunitiesOngoing training and development opportunities to enhance your skills and knowledge.
OthersAt WWF-Australia, we value diversity and inclusion. We strive to create a workplace culture that reflects the community we serve. We welcome applications from candidates who identify as Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and individuals with disabilities.
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