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Customer Service Representative
1 month ago
About Us
Maribyrnong City Council is undergoing significant transformation driven by population growth and urban development. This shift is creating new opportunities for residents, businesses, and employment, making Maribyrnong a sought-after destination in Melbourne's inner-west.
The Opportunity
We are seeking a Customer Service Officer to join our customer-focused team, delivering exceptional customer experiences.
As a key member of our team, you will provide high-level customer service, ensuring first-point resolution and contributing to customer-focused improvement initiatives.
Key Responsibilities
- Deliver accurate and timely information/resolutions via various contact methods.
- Support a first-point resolution service model, addressing customer inquiries and requests.
- Contribute to customer-focused projects and services, enhancing the customer experience.
- Monitor systems and databases to provide correct and up-to-date information.
About You
To succeed in this role, you will have:
- Experience in high-level customer service delivery, with a focus on first-point resolution.
- Ability to manage and respond to customer inquiries in a timely manner.
- Strong team collaboration and communication skills.
- Demonstrated understanding of diverse community needs and ability to provide effective customer service.
- High-level computer skills, including customer request systems and databases.
Why Choose Maribyrnong?
- Work in a friendly, supportive, and professional team environment.
- Enjoy a flexible and inclusive work environment.
- Contribute to a values-driven organization.
- Benefit from an accrued day off each month.
Join us in making a positive impact in our community and enjoy a rewarding career with Maribyrnong City Council.
How to Apply
Please submit your Resume and Cover Letter via our Careers website, outlining your relevant experience and why you're a great fit for this position.
