Sales Support Specialist

4 weeks ago


Adelaide, South Australia Humm Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Seller Success Team as a Sales Support Officer. As an integral member of our team, you will provide exceptional support to our merchant partners and sales team, while also collaborating closely with other departments across the business.

Key Responsibilities
  • Respond to inbound calls and emails from current merchant partners regarding humm products and services;
  • Manage merchant queries and resolve issues efficiently;
  • Set up new retailers in our systems and maintain accurate information for our existing retailer database;
  • Coordinate promotions and campaigns as directed by the business;
  • Liaise with other departments to achieve desired outcomes.
Requirements
  • Strong customer focus and excellent interpersonal skills;
  • Ability to build relationships and deliver exceptional service;
  • Excellent communication and active listening skills;
  • Ability to work autonomously and as part of a team;
  • Great attitude and willingness to learn;
  • Passion for positive customer experience.
What We Offer

As a Sales Support Officer at hummgroup, you will have the opportunity to build a career in sales and account management in a fast-paced and dynamic environment. We offer a fun, energetic, and high-achieving sales team that values collaboration and innovation.



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