Apprenticeship Support Officer
1 month ago
We are seeking an enthusiastic individual to join our team as an Apprenticeship Support Officer. In this role, you will play a pivotal part in assessing the skill levels, skill needs, and aptitude for occupations for Australian Apprentices and Trainees.
You will also assist your team in evaluating the suitability and readiness of employers to support apprentices. This role will deliver a broad range of general administrative support that focuses on making bookings for field team members, undertaking virtual or face-to-face assessments prior to sign-up.
This is a full-time, permanent opportunity located in Osborne Park.
Key Responsibilities- Completing inbound customer service calls and providing general advice to clients
- Undertaking virtual or face-to-face assessments in-line with guideline requirements
- Completing accurate data entry and maintaining databases
- Booking in meetings for field staff
- Identifying and considering any potential barriers for apprentices, by conducting a risk assessment to determine the likelihood of successful apprenticeship completion for both apprentices and employers
- Maintaining open and supportive communication with apprentices, employers, RTOs, and other stakeholders
- Providing compassionate support to apprentices and employers by fostering a positive environment for successful apprenticeship completion
- Knowledge and awareness of issues and potential barriers to completion of Apprenticeships
- Previous experience working with young people or proven relevant experience
- Excellent customer service skills
- Excellent communication skills – oral and written
- Understanding/knowledge of apprenticeships and traineeships
- Ability to work to and deliver on KPIs
- National Police Clearance & Working with Children Check (essential)
CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 130 years. With more than 7,400 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed.
About ASAApprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Australian Apprenticeship Support Network services under a contract from the Commonwealth Government. ASA's services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle.
Our Commitment to Diversity & InclusionWe welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
CCIWA is proud to be an Inclusive Employer for 2023-24 with Diversity Council Australia.
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