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Field Operations Manager
2 months ago
Job Summary
Service Stream is seeking a highly skilled and experienced Field Supervisor to join our team in Brisbane. As a Field Supervisor, you will be responsible for providing direction and supervision to subcontractors and internal work crews to ensure all field work activity is conducted safely and effectively.
About the Role
This is a permanent, full-time position that requires a strong background in telecommunications network construction and maintenance. You will be responsible for providing leadership and direction to assist technicians and internal work crews in safely achieving project delivery KPIs and meeting customer expectations.
Key Responsibilities
- Provide leadership and direction to assist technicians and internal work crews in safely achieving project delivery KPIs and meeting customer expectations.
- Provide subject matter expertise in the construction and maintenance of NBN networks.
- Provide detailed knowledge and support to the Field Service Manager to plan and execute all requirements for the client.
- Liaise closely with NBN field staff and/or middle management to ensure effective communication and collaboration.
- Possess a high level of organizational skills to achieve production targets and prioritize critical issues.
- Possess suitable negotiation and communication skills to ensure diplomatic resolution of work-based and stakeholder issues.
- Demonstrate commercial acumen and understanding of commercial processes.
- Allocate supervision resources to meet program requirements.
- Ensure all SLAs/OLAs/KPIs are met.
About You
- Previous working experience in telecommunications network construction environment leading NBN and Telstra field operations.
- Possess an expert knowledge for the delivery and maintenance of large-scale construction projects.
- Understand materials/component identification and supply chain flows across all technologies.
- Ability to resolve day-to-day operational issues and solve technical problems with a high degree of autonomy and independent judgment.
- Key working relationships with the client's regional teams.
What We Offer
- Company vehicle, laptop, and phone provided.
- Focus on reward and recognition.
- Supportive team culture.
About Us
Service Stream is a leading national service provider to develop and operate Australia's essential communications, energy, and water networks in the telecommunications, utilities, and transport industries. We specialize in the design, construction, and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.
Service Stream is an equal opportunity employer who believes diversity of thought, background, and experience strengthens relationships and benefits our people, clients, and communities. We are committed to cultivating an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment.
