Customer Experience Specialist

1 week ago

Cairns, Queensland, Australia beBeeExperience Full time $45,000 - $63,000

Crystalbrook Riley offers a unique blend of chic design and sustainable practices.

About the Role

We are seeking a Guest Service Agent to deliver exceptional customer experiences and collaborate with our team to elevate service standards.

Key responsibilities include:

  • Providing personalized welcomes to guests
  • Assisting with check-in and check-out processes
  • Maintaining high cleanliness and organization standards
  • Responding to guest inquiries and resolving issues efficiently
  • Collaborating with colleagues to achieve excellent service standards

Requirements include:

  • Strong attention to detail, excellent communication skills, and positive attitude
  • Proficient computer skills, preferably with experience using Opera PMS
  • Strong understanding of the local area and its attractions
  • Able to work effectively across a 7-day roster, including evenings and nights

Benefits include:

  • Dynamic and supportive work environment
  • Opportunities for career growth and development
  • Range of benefits reflecting company values

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