Senior Dispute Resolution Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeResolution Full time $100,000 - $110,000
Job Overview

We are seeking a Manager, Early Resolutions to drive exceptional service delivery and outcomes.

This role requires the ability to work autonomously while thriving in a collaborative environment.

The successful candidate will oversee high-volume activities, manage competing priorities, and achieve excellent results.

Key responsibilities include:

  • Monitoring operational performance to ensure compliance with legislative and regulatory requirements.
  • Analyzing complaints to identify recurring issues and implement corrective actions.
  • Identifying opportunities for continuous improvement to enhance member services.
  • Maintaining strong working relationships with internal stakeholders and external partners.

Requirements for the role include extensive experience in dispute resolution management, solid experience within the superannuation industry, and excellent communication skills.

The ideal candidate will possess excellent problem-solving skills and demonstrated decision-making capability to allocate workflow efficiently.

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