Dispute Resolution Specialist

DISPUTE RESOLUTION SPECIALIST - PERSONAL INJURY - MELBOURNE, VIC
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
About the role
- Review disputes not yet listed for conference in line with business rules to ensure the decision sustainable and technically sound
- Provide a strategy on how to best resolve and/or progress the dispute with a focus on resolving the dispute without the need for a conciliation conference
- Proactively engage with employers, the Workplace Injury Commission (WIC) and employee representatives to facilitate the early resolution of disputes.
- Ensure tasks are completed and systems updated with initial reviews, pre-conciliation reviews and conciliation outcomes within set timeframes.
- Provide superior customer service levels to all parties and identify solutions to resolve disputes that meet Allianz's business objectives.
- Ensure conciliation and dispute resolution practices are in accordance with the requirements of Allianz/ VWA licence agreement.
- Ensure appropriate outcomes achieved are in line with legislative boundaries, KPIs and performance measures and service expectations.
- Identify skill gaps in technical and legal matters and provide input on training needs in conjunction with the team manager and training officers with respect to adverse decisions and claims management practices.
- Attend Technical Manager and Team Meetings as required to ensure appropriate feedback is provided to improve capability and sustainability of decisions.
- Formally represent Allianz at conciliation conferences, if required.

About you
- Minimum of 2 years' experience as a Technical Manager, Eligibility Specialist, or Senior Case Manager
- Experience in the workers compensation scheme, in particular Case Management, Eligibility and/or Technical Management
- Strong working knowledge of the Workplace Injury Rehabilitation and Compensation Act 2013
- Strong organisational, stakeholder management, interpersonal and communication skills
- Excellent attention to detail and time management skills

Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit theAllianz Careers site.

About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support