Front Desk Ambassador

1 week ago

Canberra, ACT, Australia beBeeCustomerService Full time $50,640 - $51,600
Job Summary

We are seeking a highly motivated and dedicated Guest Services Representative to join our Front Office Team. As a key member of our team, you will be responsible for delivering exceptional service to our guests, providing them with a memorable experience.

Your primary objective will be to ensure that every guest feels valued and supported throughout their stay. You will be the first point of contact for many of our guests, and as such, you will play a crucial role in setting the tone for their visit.

In this role, you will have the opportunity to work with a diverse range of people, from business travelers to families on vacation. You will be responsible for managing front office tasks, including handling guest inquiries, resolving issues, and providing information about local attractions and amenities.

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work under pressure and think on your feet. You will also need to be passionate about providing exceptional customer service and have a genuine desire to make a positive impact on our guests' experiences.

Key Responsibilities
  • Deliver exceptional service to guests, ensuring that their needs are met and exceeded whenever possible.
  • Manage front office tasks, including handling guest inquiries, resolving issues, and providing information about local attractions and amenities.
  • Work collaboratively with other team members to achieve common goals and objectives.
  • Maintain a high level of knowledge about local attractions and amenities, and be able to provide recommendations to guests.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and think on your feet.
  • Passion for providing exceptional customer service.
  • Genuine desire to make a positive impact on guests' experiences.
  • High school diploma or equivalent required; post-secondary education an asset.
Benefits

We offer a competitive salary and benefits package, including:

  • Employee discount on hotel stays.
  • Referral program.
What We Offer

We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers. We offer a range of opportunities for professional development and advancement, and we are proud to be an equal opportunities employer.

Join our team today and become part of a dynamic and forward-thinking organization that is dedicated to delivering exceptional customer service and creating memorable experiences for our guests.

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