Senior Technical Support Specialist

1 week ago

Perth, Western Australia beBeeTechnical Full time $60,000 - $90,000
Job Summary

We are seeking a skilled and customer-focused technical professional to join our IT support team in Perth. This role handles more complex technical issues escalated from first-line, provides second-level support to end-users, and helps maintain IT systems and services.

Key Responsibilities
  • Provide second-line support for desktop, laptop, mobile, and peripheral issues.
  • Troubleshoot hardware and software problems related to operating systems, applications, printers, and network connectivity.
  • Handle directory tasks including user account creation, password resets, and permission settings.
  • Manage and resolve escalated tickets within service level agreements.
  • Document all actions and communications in the ticketing system.
  • Evaluate and escalate complex issues to higher-level support teams when necessary.
  • Support user access to corporate resources, VPN, email systems, and collaboration tools.
Requirements
  • 3+ years' experience in an IT support or technical role.
  • Strong knowledge of operating environments, applications, and basic networking.
  • Experience with directory services, remote support tools, and ticketing systems.
  • A solid understanding of service management frameworks.
  • A valid driver's license is required.

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